Store Operations Leader - Deliver Service Excellence

Metcash Limited; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

5th week annual leave

2 well-being days

1 volunteer day annually

Career growth opportunities

12 weeks parental leave (gender-Ne)

Mental health accreditation

Flex Ready and Family Friendly

Job summary

Metcash is seeking a Store Operations Manager in Melbourne to lead a busy wholesale branch, driving operational excellence and delivering outstanding customer service. You will manage frontline teams, ensure DIFOT, and foster a safe, high-performing culture.

Reporting to the Branch Manager, you will drive targets, coach supervisors, and build strong relationships with customers and partners in a fast-paced, people-focused operation.

Qualifications

• Proven experience leading operational teams.
• Strong people leadership, coaching, and performance management skills.
• Experience managing budgets, operational performance, and productivity.
• Knowledge of warehouse, inventory, or supply chain operations.
• Excellent stakeholder management and relationship-building skills.
• Commitment to workplace safety and continuous improvement.

Responsibilities

• Lead day-to-day branch operations, ensuring exceptional service and DIFOT (Delivered In Full, On Time) performance.
• Drive operational, sales, and financial targets while identifying opportunities to improve branch performance.
• Coach, mentor, and develop supervisors and team members to build a high-performing, engaged workforce.
• Champion a strong safety culture, ensuring compliance with WHS, Food Safety, HACCP, and environmental requirements.
• Build and maintain strong relationships with customers, suppliers, and operational partners to deliver outstanding service.
• Identify and implement continuous improvement initiatives to enhance productivity, efficiency, and customer outcomes.

Skills

Leadership

People management

Budget management

Stakeholder management

Safety culture

Job description

Metcash is seeking a Store Operations Manager in Melbourne to lead a busy wholesale branch, driving operational excellence and delivering outstanding customer service. You will manage frontline teams, ensure DIFOT, and foster a safe, high-performing culture.

Reporting to the Branch Manager, you will drive targets, coach supervisors, and build strong relationships with customers and partners in a fast-paced, people-focused operation.