Solar Project Admin & Customer Support Specialist

Avery Electrical Solutions Pty Ltd; Penrith City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Family‑run business culture

Renewable energy impact

Long-term position with growth

Job summary

Avery Electrical Solutions Pty Ltd is seeking an Administration & Customer Service Officer to keep solar projects moving, manage essential paperwork, support customers during installation, and ensure operations run smoothly behind the scenes.

The role requires strong customer service and administration experience, attention to detail, and the ability to learn solar portals and distributor systems. A stable, long‑term position in a family‑run business is offered.

Qualifications

• Customer service experience and communication skills
• Experience in administration, preferably in solar/electrical/trades
• High attention to detail and ability to multitask
• Proficient with MS Office suite (Excel, Word)
• Ability to learn solar portals, compliance platforms and distributor systems
• Highly organised and dependable with good prioritisation

Responsibilities

• High-volume customer service via phone and email, with clear, friendly communication
• Manage solar administration tasks: PTC applications, meter upgrade requests, HOW applications, compliance docs
• Maintain accurate records and project tracking
• Liaise with suppliers, customers and internal team members
• Provide general administrative support across the business

Skills

Strong customer service

Administration experience

Attention to detail

Microsoft Office

Learn solar portals

Organised & prioritises

Tools

Excel

Word

Job description

Avery Electrical Solutions Pty Ltd is seeking an Administration & Customer Service Officer to keep solar projects moving, manage essential paperwork, support customers during installation, and ensure operations run smoothly behind the scenes.

The role requires strong customer service and administration experience, attention to detail, and the ability to learn solar portals and distributor systems. A stable, long‑term position in a family‑run business is offered.