Customer Service & Office Support

Avery Electrical Solutions Pty Ltd; Penrith City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Family‑run business culture

Renewable energy impact

Long-term position with growth

Job summary

Avery Electrical Solutions Pty Ltd is seeking an Administration & Customer Service Officer to keep solar projects moving, manage essential paperwork, support customers during installation, and ensure operations run smoothly behind the scenes.

The role requires strong customer service and administration experience, attention to detail, and the ability to learn solar portals and distributor systems. A stable, long‑term position in a family‑run business is offered.

Qualifications

• Customer service experience and communication skills
• Experience in administration, preferably in solar/electrical/trades
• High attention to detail and ability to multitask
• Proficient with MS Office suite (Excel, Word)
• Ability to learn solar portals, compliance platforms and distributor systems
• Highly organised and dependable with good prioritisation

Responsibilities

• High-volume customer service via phone and email, with clear, friendly communication
• Manage solar administration tasks: PTC applications, meter upgrade requests, HOW applications, compliance docs
• Maintain accurate records and project tracking
• Liaise with suppliers, customers and internal team members
• Provide general administrative support across the business

Skills

Strong customer service

Administration experience

Attention to detail

Microsoft Office

Learn solar portals

Organised & prioritises

Tools

Excel

Word

Job description

Avery Electrical Solutions Pty Ltd – Emu Plains NSW

Avery Solar & Electrical is a family‑owned and operated electrical and solar business based in the lower Blue Mountains. As a small, community‑focused team, we pride ourselves on exceptional customer service, clear communication and a genuine passion for delivering high‑quality solar and electrical solutions.

We are seeking an enthusiastic, organised and reliable Administration & Customer Service Officer to join our growing team. This role is central to keeping our solar projects moving — managing critical paperwork, supporting customers throughout their installation journey, and ensuring our operations run smoothly behind the scenes.

Key Responsibilities

• High‑volume customer service via phone and email, providing clear, friendly and timely communication
• Managing essential solar administration tasks including:
  • Permission to Connect (PTC) applications
  • Meter upgrade requests
  • Home Owners Warranty (HOW) applications
  • Compliance documentation and job pack preparation
• Maintaining accurate records and project tracking
• Liaising with suppliers, customers, and internal team members
• General administrative support across all areas of the business

Skills & Experience

• Strong customer service background with confident communication skills
• Previous administration experience, ideally within the solar, electrical, construction or trades industry
• High attention to detail and ability to manage multiple tasks simultaneously
• Proficient in computer‑based administration systems (Microsoft Office, Excel, Word)
• Ability to learn and navigate solar portals, compliance platforms and distributor systems
• Highly organised, dependable and able to prioritise effectively

Why Join Us?

• Supportive, family‑run business with a positive team culture
• Meaningful role contributing to renewable energy projects
• Stable, long‑term position with room to grow
• Work that genuinely makes a difference to customers and the community