Soft Services & Facilities Excellence Coordinator

Crown Resorts Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Complimentary meals

Accommodation discounts

Uniform provided

Staff recognition program

Job summary

Crown Resorts is seeking three Soft Services Coordinators to join Crown Sydney’s Property Services team. You will oversee cleaning, waste management and environmental services, auditing quality, and driving improvements across contractor performance and service standards.

The role requires hands-on operation across a 24/7 roster, with availability for overnights, weekends and public holidays. You’ll collaborate with contractors, suppliers and internal stakeholders to deliver sustainable,

Qualifications

• Experience within facilities management, property services, cleaning operations, waste management or a similar environment.
• Strong contractor and stakeholder management capability.
• Experience conducting audits, inspections or quality assurance activities.
• A strong understanding of compliance, risk and operational best practice.
• Exceptional pro-active, organisational and problem-solving skills.
• The ability to analyse data and identify opportunities for continuous improvement.
• A passion for sustainability and operational excellence.
• Outstanding communication and relationship-building skills.
• Has or is able to obtain all required Casino Employee Licenses

Responsibilities

• Coordinating and monitoring cleaning, waste management and soft services contractors.
• Conducting quality audits, inspections and compliance reviews across the property.
• Ensuring suppliers deliver against agreed service standards and KPIs.
• Supporting operational planning for scheduled, reactive and emergency services.
• Building strong relationships with internal stakeholders and external service partners.
• Identifying opportunities for service improvement and operational excellence.
• Supporting Crown's environmental and sustainability initiatives.
• Analysing performance data and reporting on contractor outcomes and service delivery metrics

Skills

Facilities management

Contractor management

Audits & inspections

Compliance

Data analysis

Sustainability

Communication

Job description

Crown Resorts is seeking three Soft Services Coordinators to join Crown Sydney’s Property Services team. You will oversee cleaning, waste management and environmental services, auditing quality, and driving improvements across contractor performance and service standards.

The role requires hands-on operation across a 24/7 roster, with availability for overnights, weekends and public holidays. You’ll collaborate with contractors, suppliers and internal stakeholders to deliver sustainable,