Facilities Coordinator - Soft Services

Crown Resorts Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Complimentary meals

Accommodation discounts

Uniform provided

Staff recognition program

Job summary

Crown Resorts is seeking three Soft Services Coordinators to join Crown Sydney’s Property Services team. You will oversee cleaning, waste management and environmental services, auditing quality, and driving improvements across contractor performance and service standards.

The role requires hands-on operation across a 24/7 roster, with availability for overnights, weekends and public holidays. You’ll collaborate with contractors, suppliers and internal stakeholders to deliver sustainable,

Qualifications

• Experience within facilities management, property services, cleaning operations, waste management or a similar environment.
• Strong contractor and stakeholder management capability.
• Experience conducting audits, inspections or quality assurance activities.
• A strong understanding of compliance, risk and operational best practice.
• Exceptional pro-active, organisational and problem-solving skills.
• The ability to analyse data and identify opportunities for continuous improvement.
• A passion for sustainability and operational excellence.
• Outstanding communication and relationship-building skills.
• Has or is able to obtain all required Casino Employee Licenses

Responsibilities

• Coordinating and monitoring cleaning, waste management and soft services contractors.
• Conducting quality audits, inspections and compliance reviews across the property.
• Ensuring suppliers deliver against agreed service standards and KPIs.
• Supporting operational planning for scheduled, reactive and emergency services.
• Building strong relationships with internal stakeholders and external service partners.
• Identifying opportunities for service improvement and operational excellence.
• Supporting Crown's environmental and sustainability initiatives.
• Analysing performance data and reporting on contractor outcomes and service delivery metrics

Skills

Facilities management

Contractor management

Audits & inspections

Compliance

Data analysis

Sustainability

Communication

Job description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. Please note: the internal title for this position is Soft Services Coordinator.

At Crown Resorts, we're committed to creating memorable experiences for our guests and exceptional careers for our people. From world-class hotels and dining to luxury residences and entertainment, every corner of Crown Sydney reflects our commitment to excellence. Behind the scenes, our Property Services team plays a crucial role in ensuring our destination remains immaculate, sustainable, safe, and operating at the highest standards. We're looking for 3 x Soft Services Coordinators to join the team and help shape the experience thousands of guests, residents and team members enjoy every day. As a Soft Services Coordinator, you'll be at the heart of service excellence across Crown Sydney's soft services operations. Working closely with contractors, suppliers and internal stakeholders, you'll help ensure our cleaning, waste management and environmental services consistently exceed expectations. This is a hands‑on role where you'll spend time across the property conducting audits, inspections and quality reviews, while identifying opportunities to improve service delivery, operational efficiency and sustainability outcomes. You’ll require availability to work across a 24/7 roster, with flexibility across overnights, weekends and public holidays.

You’ll be:

• Coordinating and monitoring cleaning, waste management and soft services contractors
• Conducting quality audits, inspections and compliance reviews across the property
• Ensuring suppliers deliver against agreed service standards and KPIs
• Supporting operational planning for scheduled, reactive and emergency services
• Building strong relationships with internal stakeholders and external service partners
• Identifying opportunities for service improvement and operational excellence
• Supporting Crown's environmental and sustainability initiatives
• Analysing performance data and reporting on contractor outcomes and service delivery metrics

You’ll bring:

• Experience within facilities management, property services, cleaning operations, waste management or a similar environment
• Strong contractor and stakeholder management capability
• Experience conducting audits, inspections or quality assurance activities
• A strong understanding of compliance, risk and operational best practice
• Exceptional pro‑activeness, organisational and problem‑solving skills
• The ability to analyse data and identify opportunities for continuous improvement
• A passion for sustainability and operational excellence
• Outstanding communication and relationship‑building skills
• Has or is able to obtain all required Casino Employee Licenses

On offer to you:

• Opportunity to make a visible impact in one of Australia's most iconic integrated resorts
• Exposure to large‑scale operations and supplier partnerships
• Complimentary meals at our on‑site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• A tailored uniform, that’s washed and laundered free for every shift by our on‑site wardrobe team
• Take part and be rewarded in Crown’s group‑wide recognition and awards program
• Opportunity to contribute to Crown’s community, diversity & inclusion committees
• Access to discounts across health & wellbeing, novated leasing options & more

Applications close midnight, Friday 13 November 2026.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Crown Resorts celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.