Soft Services Coordinator - Enterprise & Gov Clients

Canon Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

On-site meals

Accommodation discounts

Uniform provided

Recognition program

Diversity & inclusion committees

Health & wellbeing discounts

Job summary

Crown Resorts is seeking 3 Soft Services Coordinators to join Crown Sydney and oversee cleaning, waste management and other soft services on a 24/7 roster. You will manage contracted service partners, perform audits, and drive improvements while supporting sustainability initiatives across the property.

Ideal candidates will have facilities management experience, strong stakeholder engagement skills and the ability to analyse data to identify opportunities for operational excellence.

Qualifications

• Experience in facilities management, property services or cleaning operations.
• Strong contractor and stakeholder management experience.
• Experience conducting audits, inspections or quality assurance activities.

Responsibilities

• Coordinate and monitor cleaning, waste management and soft services contractors.
• Conduct quality audits, inspections and compliance reviews across Crown Sydney.
• Ensure suppliers meet service standards and KPIs.
• Support operational planning for scheduled, reactive and emergency services.
• Build strong relationships with internal stakeholders and external service partners.
• Identify opportunities for service improvement and operational excellence.
• Support Crown's environmental and sustainability initiatives.
• Analyse performance data and report on contractor outcomes and service delivery metrics.

Skills

Facilities management

Contractor management

Audits & QA

Compliance & risk

Problem solving

Data analysis

Sustainability

Communication

Casino employee licences

Job description

Crown Resorts is seeking 3 Soft Services Coordinators to join Crown Sydney and oversee cleaning, waste management and other soft services on a 24/7 roster. You will manage contracted service partners, perform audits, and drive improvements while supporting sustainability initiatives across the property.

Ideal candidates will have facilities management experience, strong stakeholder engagement skills and the ability to analyse data to identify opportunities for operational excellence.