Environmental Services Supervisor — 24/7 Audits & Recycling

Crown Resorts; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Crown Resorts is seeking an Environmental Services Supervisor to join our Property Services team at Crown Melbourne. You’ll work closely with cleaning and waste contractors to keep the property at a consistently high standard, auditing their work and helping drive our waste diversion and recycling program.

This is a hands-on role in a 24/7 operation requiring flexibility across a rotating roster, with weekend and public holiday work.

Qualifications

• 1–2 years' experience in quality assurance or auditing.
• Experience with contractors or service providers and ensuring standards.
• Strong eye for detail and presentation.
• Confident communication and ability to build relationships across teams.
• Interest in sustainability and waste/recycling.
• Full flexibility to rotate 24/7 roster incl weekends and early/late shifts (5am to 2am).

Responsibilities

• Conduct property walks and audits of cleaning services.
• Share audit results within 24 hours and drive corrective actions.
• Monitor contractor KPIs and seek service/cost improvements.
• Support Crown’s waste diversion and recycling programs and educate teams.
• Order additional cleaning to maintain property appearance.
• Maintain up-to-date cleaning procedures and schedules.

Skills

Quality assurance

Auditing

Contractor management

Attention to detail

Communication

Sustainability

Flexibility

Job description

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Opportunity

We're looking for an Environmental Services Supervisor to join our Property Services team at Crown Melbourne. You'll work closely with our cleaning and waste contractors to keep the property presented to a high standard. That means auditing their work across the site, following up on any issues and helping drive our waste diversion and recycling program. This is a hands-on role where you'll spend most of your day walking the property.

This role requires flexibility across a rotating roster across our 24/7 operation, you will need to be available to work weekends and public holidays, with shifts that can start as early as 5am and finish as late as 2am.

What You'll Do

• Do regular property walks and quality audits to check that contracted cleaning services meet Crown's standards and frequencies.
• Share audit results within 24 hours and follow up corrective actions until they're closed out.
• Monitor and report on contractor performance against KPIs and look for ways to improve service and cost.
• Support Crown's waste diversion and recycling programs and show internal teams and contractors how to dispose of waste correctly.
• Order extra cleaning when needed to keep the property looking its best.
• Keep cleaning procedures, schedules and programs documented and up to date.

What You'll Bring

• 1–2 years' experience in quality assurance or auditing, ideally in cleaning, housekeeping or facilities.
• Experience working with contractors or service providers and holding them to agreed standards.
• A strong eye for detail and a high standard of presentation.
• Confident communication and customer service skills, with the ability to build good working relationships across teams.
• An interest in sustainability and an understanding of waste streams and recycling, or a willingness to learn.
• Full flexibility to work a rotating roster across a 24/7 operation, including weekends, public holidays, and early starts or late finishes (5am to 2am).

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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