Permanent

Hiring4Health; Strathfield Municipal Council; On-site; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Career development opportunities

Job summary

Zohorecruit is partnering with a growing NSW NDIS provider in Strathfield to fill the SIL Manager role. You will lead SIL homes, oversee daily operations, and uphold high standards of participant-centred care.

You will implement NDIS plans, manage a care team, ensure documentation and safeguarding compliance, and engage with families, support coordinators, and allied health professionals. If you bring strong leadership and a genuine commitment to culturally aligned support for diverse

Qualifications

• NDIS experience in SIL and safeguarding frameworks.
• Proven leadership of care teams and ability to build trust.
• High-intensity care expertise: behavioural support, restrictive practices, manual handling, and medication management.
• Exceptional documentation and audit-ready reporting.
• Cultural competency with lived community experience.

Responsibilities

• Oversee day-to-day SIL home operations with focus on client satisfaction.
• Implement NDIS care plans and collaborate with families and providers.
• Coach, mentor and develop care team to maintain high standards.
• Complete weekly dashboards, incident reviews, and ensure documentation compliance.
• Lead onboarding and training for new staff.

Skills

NDIS experience

Team leadership

Documentation discipline

Stakeholder engagement

Cultural competency

Job description

This position is a great opportunity to join a growing NDIS provider in Strathfield, specialising in Supported Independent Living (SIL) and Respite Accommodation (MTA/STA).

What makes this organisation genuinely distinctive is their model of culturally and linguistically aligned care. In each of their homes, participants and carers share the same language and cultural background. No interpreter required. No cultural guesswork. Participants eat food from their native cuisine, watch familiar television, hear familiar music, and receive care in a language that feels natural — because it is.

They currently support participants from Chinese, Indian, Vietnamese, Spanish, Indonesian, Korean, Italian, and many other backgrounds. Their homes don’t just provide care — they provide belonging.

The Opportunity

As SIL Manager, you will take ownership of daily operations across their SIL homes — leading a care team, maintaining rigorous compliance and documentation standards, and ensuring every participant receives support that genuinely aligns with their goals and NDIS SIL plan.

This is a role for someone who moves comfortably between the operational and the human — who can hold a team accountable to high standards while never losing sight of the individual person at the centre of every care plan.

Key Responsibilities

• Operational Management — Oversee day-to-day operations across SIL homes, ensuring smooth service delivery and consistent participant satisfaction.
  
• Person-Centred Practice — Implement NDIS care plans, support families, and collaborate with local providers — keeping individual participant goals at the centre of every decision.
  
• Team Leadership — Coach, mentor and develop your care team to deliver high-quality, culturally aligned support. You set the standard.
  
• Compliance & Reporting — Complete weekly dashboard reports, manage incident reviews, and ensure all documentation meets NDIS Quality and Safeguarding requirements.
  
• Onboarding & Training — Lead effective orientation and training for new staff, building a team that is engaged, capable, and genuinely aligned with the organisation’s values.
  
• Stakeholder Engagement — Build and maintain strong relationships with participants, families, carers, support coordinators, and allied health professionals.
  
• Roster & Administration — Manage rosters, appointments, and correspondence with the organisational discipline this level of care demands.
  

Requirements

What You Bring

• Solid NDIS experience, particularly within Supported Independent Living and Quality & Safeguarding frameworks
  
• Proven leadership of care teams — you know how to build trust, hold standards, and develop people
  
• High-intensity care expertise: behavioural support plans, restrictive practices, manual handling, and medication management
  
• Exceptional documentation and reporting discipline — your records are accurate, timely, and audit-ready
  
• Cultural competency — ideally including lived experience of the communities this organisation serves
  
• The capacity to hold complexity: operational demands, compliance requirements, and genuine human care, all at once
  

Applications are welcome from experienced SIL Managers, Team Leaders, House Managers, Support Coordinators, Service Coordinators, Occupational Therapists, Registered Nurses, and Behavioural Support Practitioners with a genuine track record in disability support.

Candidates who share a language and cultural background with the communities served are particularly encouraged to apply.

What’s on Offer

• Competitive salary commensurate with experience and leadership level
  
• Genuine opportunities for accelerated career development in a growing organisation
  
• A workplace where cultural diversity is a structural strength, not a stated value
  
• The chance to lead homes that participants genuinely experience as home