Showroom/Retail Manager

Independent Living Specialists; Ipswich City; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Birthday leave

Parental leave

Ongoing training and careerdevelopment

Employee perks, rewards and wellness

Job summary

Independent Living Specialists Ipswich showroom is seeking an experienced Showroom Manager to lead a busy retail team and deliver an exceptional customer experience in the allied health space. You will oversee stock, sales, admin and local marketing, build community relationships, and coach staff to exceed sales targets while maintaining high service standards.

This role offers a Monday–Friday schedule, competitive salary, staff incentives and comprehensive training in a supportive,

Qualifications

• Proven experience leading a retail or sales team.
• Customer-focused and passionate about delivering real value.
• Experience in healthcare or allied health sector is a plus.

Responsibilities

• Lead day-to-day showroom operations including stock, sales and customer experience.
• Own showroom performance and drive results.
• Manage admin workload and process sales and hire agreements accurately.
• Open and close showroom and balance transactions.
• Develop new client contracts and marketing opportunities.
• Assist customers, explain services and products available from ILS.
• Use SAP to action quotes, invoices and purchase orders.
• Coach, roster and develop team to meet sales targets.
• Build community relationships and grow business opportunities.

Skills

People-first leadership

Retail management

Customer service

Communication

Tools

SAP

Job description

Independent Living Specialists – Ipswich QLD

Independent Living Specialists (ILS) is one ofthe largest healthcare equipment providers in Australia. With 60 showrooms, 15 warehouses and 700+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across our showrooms, home care, hospital and pressure care, and configured mobility.

We’re looking for an experienced Showroom/Retail Manager to lead our Ipswich showroom, drive performance and create an exceptional customer experience. This is an opportunity to lead a team, make a genuine impact and build a rewarding career in a role that makes a meaningful difference.

As a Showroom Manager at ILS, you’re not just managing a store—you’re making a difference. You’ll lead a dedicated team, connect with the local community, and empower customers with products that truly improve lives. If you’re a people-first leader with a strong retail background and a drive to grow in the Allied Health space, we would love to speak to you further about this opportunity.

Your day to day will include:

Lead day-to-day showroom operations, including stock, sales, and customer experience.

Take ownership of your showroom’s overall performance and success.

Manage a heavy administrative workload and ensure accurate processing of sales and hire agreements.

Opening and closing the showroom and balancing transactions

Actively seeking new clients, contracts and marketing opportunities

Attending to incoming customers, assisting them with their questions and being able to convey the range of services that are available from ILS.

Use SAP to action quotes, invoices, purchase orders, and other transactions.

Follow up with customers via email to provide updates and resolve enquiries.

Coach, roster, and develop your team to meet and exceed sales targets.

Build community relationships and grow business opportunities.

What's in it for you:

Monday - Friday, 8:30am to 4:30pm – no weekends or public holidays.

Attractive salary package + participation in our ILS Incentive Scheme

Birthday leave

Company-paid parental leave

Extensive ongoing training, coaching and career development

A supportive, inclusive and purpose-driven team culture

Access to employee perks, rewards and wellness benefits

Who you are?

Are a confident, people‑first leader who enjoys being hands‑on

Have proven experience leading a retail or sales team

Customer-focused and passionate about delivering real value

Motivated, resourceful, and ready to make your mark in the healthcare space

A great communicator and team player with a hands‑on attitude

ILS is an NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia. This role will require you to hold a NDIS Worker Screening Check.

To find out more about ILS please go to https://ilsau.com.au/working-at-ils