Product Specialist (Mobility Equipment/Assistive Technology)

Independent Living Specialists Pty; Rockhampton Regional; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Laptop and phone

Hybrid working options

Birthday leave

Parental leave

Job summary

Independent Living Specialists Pty in Rockhampton, QLD, is seeking an Equipment Product Specialist to provide tailored assistive technology solutions to clients in the Rockhampton region. You will combine product expertise with strong customer service to support health professionals, carers and clients.

Join a leading Australian provider offering a competitive salary, company vehicle, and ongoing training as you help people achieve independence and improved quality of life.

Qualifications

• Background in sales or customer-facing roles.
• Occupational Therapist or allied health background with disability/rehab experience is advantageous.

Responsibilities

• Sell Assistive Technology equipment to community clients.
• Conduct equipment trials and demonstrations.
• Build relationships with allied health professionals and clients.
• Deliver education sessions and product in-services for referrers.
• Meet or exceed sales targets and KPIs.

Skills

Sales experience

Relationship building

Communication

Time management

KPI driven

Manual handling

Travel flexibility

Empathy

Education to health professionals

Aged Care experience

Education

OT background

Job description

Product Specialist (Mobility Equipment/Assistive Technology)

Independent Living Specialists – Rockhampton QLD

Independent Living Specialists (ILS)has evolved over the last 20 years to be the largest supplier of Assistive Technology equipment in Australia. We have 60 stores and over 650 team members located in the ACT, NSW, Queensland, Victoria and South Australia, and are continuing to expand our footprint.

Our AT Equipment Specialists are experts in Assistive Technology and equipment prescription. Committed to delivering exceptional services, our team work alongside the wider allied health community, as well as the general public, hospitals, and residential aged care facilities across Australia. In doing so, we champion comfort, dignity, independence and improved quality of life.

Are you ready to take the next step in your career? ILS is seeking a motivated and customer-focused Equipment Product Specialist to join our dynamic team servicing Rockhampton region and surrounds. This is your chance to make a real impact in the community while building a rewarding future with one of Australia’s leading healthcare equipment providers.

About The Role

As part of our Light Rehab / Home and Community Care Team, you will play a vital role in helping clients achieve greater independence and improved quality of life. Drawing on your product expertise and people skills, you will provide tailored equipment solutions to deliver the best clinical outcomes while building and maintaining strong partnerships with allied health professionals, clients and carers.

Your Responsibilities

• Selling Assistive Technology equipment to a wide range of clients in the community.

• Conducting informative equipment trials on our broad range of Assistive Technology products.

• Building and maintaining strong relationships with allied health professionals and clients through exceptional customer service and product expertise.

• Creating new business opportunities by delivering clinical education sessions and product in-service events for both new and existing referrers.

• Achieve and exceed sales targets and key performance indicators to drive growth and business success.

Required Skills

• Background in sales or customer-facing roles preferred, with confidence in conducting product trials and business development activities.

• Occupational Therapist (or other relevant allied health professional) with relevant Disability or Rehabilitation experience (would be an advantage but not essential).

• Demonstrated success in building and maintaining strong customer relationships.

• Experience in the Aged Care and/or Disability sector is highly desirable, with a genuine passion for improving client outcomes.

• Ability to provide education and support health professionals, clients, and their families, ensuring clear understanding of equipment benefits and applications.

• Empathetic and client-focused approach.

• Outstanding communication skills, both verbal and written, with the ability to engage diverse audiences and build trusted relationships.

• Strong organisational and time management skills.

• Proven ability to meet KPIs and drive positive outcomes

• Physically capable and comfortable with manual handling to move and transport equipment for trials and demonstrations.

• Flexibility and willingness to travel within your designated territory.

Licences and Compliance Checks

• A full Australian driver’s license

• National Police Check

• Working with Children check

• NDIS Worker Screening Check

• Australian citizenship or Australian permanent residency

• Vaccinations (flu and covid 19 including booster or medical exemption)

Why Join Us?

At ILS, we invest in our people so they can thrive in their careers and make a meaningful difference. As part of our team, you will enjoy:

• Competitive salary package designed to reward your skills and contribution.

• Quarterly incentive scheme to recognise strong performance.

• Fully maintained company vehicle, laptop, and mobile phone provided.

• Comprehensive induction program with full product training to set you up for success.

• Ongoing mentoring, support and professional development opportunities, including workshops led by industry experts and the ILS Education group and access to our development program.

• Work-life balance benefits, including hybrid working options, company paid parental leave and an additional day of leave on your birthday.

• Health and wellbeing support, with access to our Employee Assistance Program and Health and Wellness Platform.

• A rewarding career - working within a supportive and collaborative team in a role that makes a meaningful impact on the lives of our clients.