Sales Administrator/Administrator

Independent Living Specialists Pty; Brisbane; On-site; AUD 55,000 - 70,000; Full time

Job summary

Independent Living Specialists is seeking a Full-Time Sales Administrator in Virginia, QLD. The role supports the growing team by processing trials and orders, handling quotes, and providing frontline customer service.

You will coordinate with multiple departments, ensure accurate data entry, and maintain positive relationships with customers. The ideal candidate has a customer-centric mindset, professional presentation, and excellent interpersonal communication.

Qualifications

• Customer service background is essential.
• Strong communication with people from diverse backgrounds.
• Outstanding interpersonal skills and a warm, helpful approach.
• Excellent organisation and time-prioritisation capabilities.

Responsibilities

• Process and monitor trials and orders.
• Act as point of contact for customers and provide service.
• Follow up funding approvals on quotes.
• Monitor open orders and manage product referrals.
• Facilitate quoting, rental and sale processes.
• Log and update customer requests in the service system.
• Ensure timely resolution of customer issues.

Skills

Customer service

Communication

Interpersonal skills

Organised

Tools

Service Management System

Job description

Independent Living Specialists – Virginia QLD

Independent Living Specialists (ILS) is one ofthe largest healthcare equipment providers in Australia. With 60 showrooms, 10 warehouses and 700+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across our showrooms, home care, hospital and pressure care, and configured mobility.

If you thrive on a challenge and are looking for a long-term career (and not just a job) within the Healthcare Industry, then this could be the one for you!

We seek a Full-Time Sales Administrator to provide support to our growingteam in Virginia. This is a fast paced but very rewarding role, that will require you to work efficiently and accurately.

Responsibilities will include:

• Processing & monitoring trials
• Processing & coordinating orders
• Point of contact for customers
• Providing Customer Service to all ILS customers as required
• Following up funding approval against open quotes
• Monitoring Open Orders
• Facilitate the quoting, rental and sale of products.
• Identify and facilitate referrals to other internal departments.
• Answer customer calls and resolve issues in a timely andeffective manner.
• Use Service Management Systemto log, update, follow-up, close and archive customer requests.

Your qualities will include:

• Organised and proactive.
• Outgoing motivated personality.
• Excellent communication with people from all walks of life.
• Warm and caring.
• Love talking to people.
• A flexible 'can do' attitude.
• Strong initiative.

About You…

You may have a strong Customer Service background and want to apply your skills in the Allied Health industry.

You will have a customer-centric mindset, because at ILS we are all about the customer!

You will be well presented, professional and courteous

You will havefantastic interpersonal skills and love connecting with peoplefrom all walks of life

Have agenuinedesire to help otherswith your knowledge and abilities.

You will have second to none administration and data entry skills, including the ability to prioritise your time

You will be a self-motivated, creative thinker, able to problem solve and seek out new opportunities

What's In It For You:

• Job security
• A permanent full-time role
• A paid day off for your Birthday
• Employee benefits and rewards.
• Professional and supportive team environment.
• Work/life balance.
• Ongoing extensive training and coaching

To find out more about ILS please go to www.ilsau.com.au/our-culture.