Casual Showroom/ Retail Assistant

Independent Living Specialists Pty; Newcastle-Maitland; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Competitive remuneration

Employee benefits and rewards

Extensive training and coaching

Job summary

Independent Living Specialists is a fast-growing retailer of assistive technology with 60 showrooms nationwide. We are seeking a motivated Casual Showroom Assistant for our Warners Bay Showroom, to engage customers, process quotes and orders, and help grow store exposure.

Hours: approx. 15–30 per week, Monday–Friday 9:00 am–5:00 pm. NDIS screening required or willingness to obtain; SAP experience is a plus. You will be well-presented, proactive and customer-focused to support our community needs.

Qualifications

• Customer-centric mindset with strong communication skills.
• Willingness to pro-actively engage with the community.
• Ability to manage time and prioritise administrative tasks.
• Experience with SAP is preferable.

Responsibilities

• Engage incoming customers and explain services offered by ILS.
• Respond to email enquiries and liaise with customers by phone.
• Provide information on physiotherapy items to home care products.
• Process quotes, orders and hire contracts efficiently.
• Follow all WHS requirements at showroom level.

Skills

Customer service

Communication

Interpersonal skills

Time management

Administration

Self-motivated

Tools

SAP

Job description

Independent Living Specialists – Warners Bay NSW

Independent Living Specialistsis a fast-growing business in the rapidly expanding Health Care industry.

ILS has evolved over the last 18 years to be the largest retailer of Assistive Technology equipment in Australia. We have 60 showrooms and over 800+ team members located in the ACT, NSW, Queensland, Victoria and South Australia, and are continuing to expand our footprint.

A unique opportunity exists for a drivenCasual Showroom Assistantat our Warners Bay Showroom.

Your positive and persistent approach to customer service and community engagement will see your success in this location. We are looking for a motivated, self-starter with the will to succeed, who is not afraid to pro-actively build relationships and drive sales. Initially, this would be for approximately 15 - 30 Hours per week. The hours of operation are Monday-Friday, 9:00 am - 5:00 pm.

Responsibilities:

• Engaging incoming customers, assisting them with their questions and being able to convey the range of services that are available from the ILS Group.
• Respond to email enquiries and liaise with customers over the phone to fulfill requests.
• Providinginformation to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more…
• Processing quotes, orders and hire contracts efficiently.
• Following all WHS requirements at a showroom level.
• NDIS Worker Screening Check (or willingness to obtain)

About You:

• You will be keen togo above and beyondto interact with your community and increase store exposure
• You will have acustomer-centricmindset, because at ILS we are all about the customer!
• You will have strong communication skills
• You will bewell presented,professionalandcourteous
• You will havefantastic interpersonal skillsandlove connecting with peoplefrom all walks of life
• Have agenuinedesire to help otherswith your knowledge and abilities.
• You will have second to noneadministration skills,including the ability toprioritiseyour time
• You may have SAP experience, which ispreferable to have.
• You will be aself-motivated,creative thinker,able to problem solve and seek out new opportunities

Proof of Working Rights in Austral

What's In It For You:

• Competitive remuneration
• Employee benefits and rewards
• Professional and supportive team environment
• Ongoing extensive training and coaching

ILS is a NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia.