Showroom Manager - Sales and Business Developement

PHB Group Pty Ltd; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

Cook & Bathe in Burwood, Melbourne VIC is seeking a commercially driven Showroom Manager to lead the showroom floor and join the team in delivering outstanding customer service. You will sell alongside colleagues, manage displays and pricing, and drive daily showroom performance.

You will proactively develop relationships with local builders, plumbers and designers, convert walk-ins to sales and coach the team to achieve targets.

Qualifications

• Proven track record leading a sales-driven showroom or branch.
• Ability to prospect and develop trade/professional relationships.
• Experience coaching a team and driving targets.

Responsibilities

• Lead showroom floor and drive daily performance.
• Develop local trade relationships with builders and designers.
• Coach team to qualify needs, quote, follow up and close.
• Maintain showroom presentation, pricing and stock.
• Track performance and report to Operations Manager.

Skills

Showroom management

Sales leadership

Trade relationships

Coaching team

Customer service

Job description

Showroom Manager - Sales and Business Developement

Cook & Bathe | Burwood, Melbourne VIC | Full-time

Lead the showroom. Win local trade business. Turn more walk-ins into sales.

Cook & Bathe is looking for a commercially driven, hands‑on Showroom Manager to take ownership of our Burwood showroom. This is not a position for someone who simply maintains a roster and waits for customers to arrive. We need a leader who sells alongside the team, builds local business relationships and sets uncompromising standards for customer service and showroom presentation.

What you will own

• Maximise every walk-in opportunity: lead by example on the floor, coach the team to qualify needs, quote confidently, follow up and close sales.


• Build local trade sales: proactively visit and develop relationships with builders, plumbers, renovators, designers and other local industry professionals; generate appointments and repeat business.


• Lead and lift the team: set clear daily expectations, monitor results, develop product and selling skills and address underperformance.


• Own the customer experience: make sure every customer is acknowledged, served professionally and given a clear next step.


• Keep Burwood presentation‑ready: maintain the showroom inside and out, including cleanliness, signage, accurate pricing and complete, current and well‑maintained displays.


• Keep cash‑and‑carry products available: monitor core stock, coordinate replenishment and reduce avoidable lost sales.


• Track performance and report directly to Ameet Parmar, Operations Manager; work collaboratively with the central trade team on accounts and pricing.

What you bring

• Proven success in sales‑led showroom or branch management, with the confidence to personally sell and close.


• A demonstrated ability to prospect for and develop trade or professional customer relationships—not just service existing accounts.


• Experience coaching a team, setting expectations and holding people accountable for results.


• High standards of customer service, visual presentation, follow‑through and operational discipline.


• Practical knowledge of bathrooms, plumbing, kitchens, tiles, appliances or building products is highly regarded.


• A proactive, visible leadership style: comfortable on the floor, on the phone and out meeting customers.

What success looks like

Higher retail conversion, disciplined quote follow‑up, a growing pipeline of local trade customers, a stronger sales team and a showroom that looks exceptional every day.