Showroom Store Manager: Lead Sales & Customer Experience

Highgrove Bathrooms; Penrith; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Monthly bonus

Company vehicle

Training & development

Go1 access

Wellbeing support

Job summary

Highgrove Bathrooms is seeking an experienced Store Manager to lead one of its retail showrooms in NSW. You will drive sales, coach the team, manage rosters, stock and customer experience, and ensure smooth operations across showroom and back-end processes.

The ideal candidate brings hands-on leadership in a fast-paced retail environment, strong communication skills, and a proven ability to achieve KPIs while maintaining high showroom standards. Weekend availability is required.

Qualifications

• Proven retail management experience in a fast-paced environment.
• Strong leadership and people management skills.
• Excellent communication, organisational and problem-solving skills.
• Confidence using POS systems and retail management software.

Responsibilities

• Lead day-to-day store and showroom operations.
• Drive sales performance and achieve store KPIs.
• Coach, mentor and develop team members.
• Manage rosters, onboarding and performance.
• Deliver exceptional customer service and resolve escalations.
• Oversee stock control, stocktakes and inventory.
• Maintain showroom presentation and merchandising standards.
• Support reporting, budgeting and compliance.

Skills

Retail leadership

Sales performance

Customer service

Communication

POS systems

Tools

Microsoft Office

POS systems

Job description

Highgrove Bathrooms is seeking an experienced Store Manager to lead one of its retail showrooms in NSW. You will drive sales, coach the team, manage rosters, stock and customer experience, and ensure smooth operations across showroom and back-end processes.

The ideal candidate brings hands-on leadership in a fast-paced retail environment, strong communication skills, and a proven ability to achieve KPIs while maintaining high showroom standards. Weekend availability is required.