Store Manager

Highgrove Bathrooms; Penrith City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Monthly bonus

Company vehicle

Training & development

Go1 access

Wellbeing support

Job summary

Highgrove Bathrooms is seeking an experienced Store Manager to lead one of its retail showrooms in NSW. You will drive sales, coach the team, manage rosters, stock and customer experience, and ensure smooth operations across showroom and back-end processes.

The ideal candidate brings hands-on leadership in a fast-paced retail environment, strong communication skills, and a proven ability to achieve KPIs while maintaining high showroom standards. Weekend availability is required.

Qualifications

• Proven retail management experience in a fast-paced environment.
• Strong leadership and people management skills.
• Excellent communication, organisational and problem-solving skills.
• Confidence using POS systems and retail management software.

Responsibilities

• Lead day-to-day store and showroom operations.
• Drive sales performance and achieve store KPIs.
• Coach, mentor and develop team members.
• Manage rosters, onboarding and performance.
• Deliver exceptional customer service and resolve escalations.
• Oversee stock control, stocktakes and inventory.
• Maintain showroom presentation and merchandising standards.
• Support reporting, budgeting and compliance.

Skills

Retail leadership

Sales performance

Customer service

Communication

POS systems

Tools

Microsoft Office

POS systems

Job description

Since 2004, Highgrove Bathrooms has been helping Australians create beautiful spaces with high-quality bathroom, kitchen and laundry products. Trusted by builders, renovators, designers and homeowners alike, we’re proud to be a growing Australian-owned business with a strong reputation for service and quality.

We are currently seeking an experienced and hands‑on Store Manager to lead one of our retail showroom locations. This is an exciting opportunity for a motivated leader who enjoys driving sales, developing teams, and creating an exceptional customer experience.

If you thrive in a fast‑paced retail environment and enjoy balancing leadership, operations and customer engagement, we’d love to hear from you.

What you’ll be doing

• Leading day‑to‑day store and showroom operations
• Driving sales performance and achieving store KPIs
• Coaching, mentoring and developing team members
• Managing rosters, onboarding and team performance
• Delivering exceptional customer service and resolving escalated issues
• Overseeing stock control, stocktakes and inventory management
• Maintaining high showroom presentation and merchandising standards
• Managing reporting, banking, budgeting and operational compliance
• Supporting warehouse and delivery operations where required
• Ensuring compliance with WH&S policies and safe work practices

What we’re looking for

• Previous retail management experience in a fast-paced environment
• Strong leadership and people management skills
• Proven ability to drive sales performance and team results
• Excellent communication, organisational and problem-solving skills
• Confidence using POS systems, Microsoft Office and retail management systems
• A hands‑on approach with the ability to support all areas of store operations
• Availability to work Saturdays as part of a roster

Experience in bathroom, plumbing, hardware, renovation or interior retail will be highly regarded.

Physical requirements of the role

This role includes both showroom and operational responsibilities and involves regular standing, walking and manual handling tasks, including safely lifting and moving products up to 15-20kg. Reasonable adjustments will be considered in accordance with applicable workplace and anti-discrimination legislation.

• Grow your career with a rapidly expanding Australian-owned business
• Competitive salary package including super and monthly bonus opportunities
• Access to work vehicle and linked fuel card
• Ongoing training, leadership development and product knowledge support
• Staff discounts on premium bathroom and home products
• Unlimited access to the GO1 learning platform for personal development
• Retail discounts through our HR platform
• 24/7 wellbeing support through our EAP
• Supportive and collaborative team culture

Applicants progressing to the final stage may be required to complete a criminal history check and pre-employment assessment relevant to the inherent requirements of the role.

Highgrove Bathrooms is an equal opportunity employer. We value diversity and encourage applications from people of all backgrounds and experiences.