Sales Consultant

Vic Sweet Land Pty Ltd Topware; Melbourne; On-site; AUD 75,000 - 85,000; Full time

Benefits offered by this job

KPI bonus up to 5%

Staff discount on range

Coffee, snacks and team lunches

Job summary

Vic Sweet Land Pty Ltd Topware in Bayswater North, VIC, is seeking a Sales Consultant to own the complete customer journey from enquiry through to delivery and after-sales across showroom, trade and online channels.

You will guide homeowners and trades, convert enquiries to sales, and manage quotes, invoices and stock coordination. Experience in bathroom/kitchen products is preferred, with a focus on value-selling and strong relationship-building across customers and builders.

Qualifications

• Sales experience in bathroom/kitchen or building products preferred.
• Ability to advise homeowners and trades.
• Strong margin understanding and value selling.
• Detail-oriented with quotes and orders.
• Able to juggle quotes, orders and follow-ups.
• Rostered weekend work required.

Responsibilities

• Own the customer journey from enquiry to delivery.
• Consult showroom, phone, email, and online enquiries.
• Prepare quotes and invoices.
• Manage trade accounts and grow relationships with builders/plumbers.
• Coordinate stock, deliveries and order progression.

Skills

Sales experience

Product knowledge

Homeowners & trades confidence

Commercial awareness

Attention to detail

Organised / multitask

Proactive problem solving

Tools

Xero

CRM

E-commerce platforms

Job description

Vic Sweet Land Pty Ltd Topware – Bayswater North VIC

Sales Consultant – Full Cycle (Showroom, Trade & Online)

Topware | Premium Bathroom & Kitchen Supplies

Bayswater North, VIC | Full-time | $75,000–$85,000 + super + up to 5% KPI bonus

Note: this role includes one rostered weekend day once the initial training period is complete. Rostering may change with business needs and will be discussed with the successful candidate.

About Topware

Topware is a family-owned bathroom, kitchen and laundry retailer in Bayswater North, with over 30 years in the industry. We work with homeowners, renovators, designers, builders and trades through our showroom, warehouse and a growing online store with more than 7,000 products. We’ve recently extended our showroom and added leading brands such as Phoenix and Fienza to our range. We’re a small, close-knit team of 7–8 people with big growth plans.

About the role

This isn’t a typical retail role. You’ll own the entire customer journey, from first enquiry through to delivery, after-sales and repeat business, for both retail and trade customers. You’ll help homeowners plan and choose products for their bathroom or kitchen project, and look after and grow relationships with builders, plumbers and other trades.

You’ll work across every channel:

• In-store showroom consultations
• Phone and email enquiries
• Online orders
• Quoting, invoicing and order coordination
• Ongoing customer, trade and supplier relationships

What you’ll do

Sales and customer experience

Welcome and guide customers through the showroom

Understand each project (renovation, new build or styling) and recommend the right products

Convert enquiries into sales through clear advice and consistent follow-up

Trade accounts and growth

Manage and grow your trade accounts, keeping in regular contact with builders and plumbers

Proactively reach out to new and lapsed trade customers, and generate leads through referrals and local networks

Book showroom appointments and visit builders or sites when needed

End-to-end ownership

Prepare accurate, detailed quotes (often multi-item) and invoices

Manage orders from purchase through to delivery or collection

Work with suppliers and our warehouse and operations team on stock, lead times and deliveries

Keep your quotes, pipeline and customer notes up to date in our systems

After-sales, warranty and retention

Follow up after purchase and request customer reviews

Handle after-sales queries, returns and warranty claims through to resolution

Build long-term relationships that bring customers back for future projects

What we’re looking for

Sales experience, preferably in bathroom, kitchen, plumbing or building products

Product knowledge of tapware, vanities, toilets, basins, showers and kitchen sinks is preferred, though we’ll provide training

Confidence dealing with both homeowners and trades

Commercial awareness: you understand margin and sell value, not just discount

Strong attention to detail when quoting, invoicing and processing orders

Organised and able to juggle quotes, orders and follow-ups at once

Proactive: you don’t wait for customers to come to you

A problem-solver when things don’t go to plan, such as container delays, stock issues or warranty claims

Comfortable with systems such as Xero, e-commerce platforms or a CRM, or quick to learn them

Available to work a rostered weekend day

What success looks like

You consistently convert showroom, trade and online enquiries into profitable sales

Customers and trades trust you and come back for future projects

Quotes and orders are accurate and on time

After-sales and warranty matters are handled smoothly

You’re actively growing our trade and retail customer base

$75,000–$85,000 + super, plus a bonus of up to 5% based on KPI achievement

Clear ownership of your work across the full sales cycle

A growing business with a newly extended showroom and strong brands

A supportive, hands‑on, family‑run team

The opportunity to grow into senior sales or account management roles

Staff discount on our range, plus coffee, snacks and team lunches