Showroom Manager

BSH Home Appliances; Melbourne; Presencial; AUD 90 000 - 120 000; Tempo integral

Resumo da oferta

BSH Home Appliances in Melbourne is seeking an experienced Showroom Manager to lead the operational success of a flagship showroom and deliver an exceptional customer experience that drives brand advocacy and sales.

You will build a premium showroom environment, mentor a high-performing team, coordinate events, product demos and consultations with architects, designers and partners, and ensure premium presentation and lucrative growth.

Qualificações

• Minimum 3 years' showroom management experience.
• Strong leadership and people development capabilities.
• Exceptional communication, presentation and relationship-building skills.
• Demonstrated sales focus with a results-driven mindset.
• Proven ability to engage and influence stakeholders.
• Strong organisational and project management skills.
• Proficiency with Microsoft Office applications.
• Level 2 Food Safety Certificate.
• Food Safety Supervisor certification.
• Certificate III in Commercial Cookery or equivalent.

Responsabilidades

• Create a positive, high-performing showroom culture empowering the team.
• Coach, mentor and develop your team to deliver exceptional customer experiences.
• Lead by example and foster collaboration, engagement and operational excellence.
• Guide customers through consultative and educational purchasing journeys.
• Build relationships with consumers, architects, designers, developers and retail partners.
• Create memorable showroom experiences that drive brand advocacy and sales.
• Identify opportunities to grow direct-to-consumer engagement and revenue.
• Manage displays, merchandising, bookings, installations and day-to-day operations.
• Oversee product launches and create inspiring showcases.
• Plan and host exclusive events, product launches, training sessions and cooking demonstrations.
• Collaborate with chefs and brand partners to create unique experiences.
• Develop an engaging events calendar to keep customers connected.

Conhecimentos

Leadership

Communication

Sales focus

Stakeholder management

Organisational skills

MS Office

Formação académica

Certificate III in Commercial Cookery

Level 2 Food Safety Certificate

Food Safety Supervisor Certification

Ferramentas

Microsoft Office

Descrição da oferta de emprego

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, Neff and Siemens, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home.You Belong Here.

Job Description

We are seeking an experienced and dynamic Showroom Manager to lead the operational success of one of our flagship showrooms while delivering an exceptional customer experience that drives brand advocacy and sales performance.

This is an exciting opportunity for a commercially minded leader who thrives in a premium customer environment, loves building relationships and enjoys creating memorable experiences through events, demonstrations and personalised consultations.

What You Will Be Doing

Lead & Inspire

• Create a positive, high-performing showroom culture where team members feel empowered to succeed.
• Coach, mentor and develop your team to deliver exceptional customer experiences.
• Lead by example, fostering collaboration, engagement and operational excellence.

Deliver Exceptional Customer Experiences

• Guide customers through a consultative and educational purchasing journey.
• Build meaningful relationships with consumers, architects, designers, developers and retail partners.
• Create memorable showroom experiences that drive brand advocacy and sales outcomes.
• Identify opportunities to grow direct-to-consumer engagement and revenue.

Bring the Showroom to Life

• Ensure the showroom is always presented to the highest premium standard.
• Manage displays, merchandising, bookings, installations and day-to-day operations.
• Oversee product launches and create inspiring product showcases that capture attention and drive engagement.
• Plan and host exclusive events, product launches, training sessions and cooking demonstrations.
• Collaborate with chefs, industry professionals and brand partners to create unique experiences.
• Develop an engaging events calendar that keeps customers and partners connected to our brands.

Drive Business Performance

• Monitor showroom results, customer insights and market trends to identify opportunities for growth.
• Manage CRM activities and ensure every customer enquiry receives outstanding follow-up.
• Use data and insights to continually improve customer experience, showroom performance and sales outcomes.

Desired Skills and Experience

About You

You are an experienced showroom or retail leader who combines strong commercial insight with a genuine passion for delivering outstanding customer experiences.

You will bring:

• Minimum 3 yearsexperience in showroom management.
• Strong leadership and people development capabilities.
• Exceptional communication, presentation and relationship-building skills.
• Demonstrated sales focus with a results-driven mindset.
• Proven ability to engage and influence a wide range of stakeholders.
• Strong organisational and project management skills.
• Proficiency across Microsoft Office applications.
• Level 2 Food Safety Certificate.
• Food Safety Supervisor certification.
• Certificate III in Commercial Cookery or equivalent industry experience.

Highly Regarded

• Previous experience leading a small team.
• Passion for food, wine and cooking.
• Exposure to the Architecture and Interior Design industry.
• Ability to interpret technical drawings and specifications.
• Knowledge of premium kitchen appliance brands and the broader market.

Why Join BSH?

At BSH, you’ll be part of a collaborative and innovative organisation that values authenticity, entrepreneurship and continuous improvement. You’ll have the opportunity to work with premium brands, develop meaningful industry relationships and make a genuine impact on the customer experience journey.

If you’re passionate about delivering exceptional experiences and leading a high-performing showroom environment, we would love to hear from you.