Client Experience & Showroom Coordinator

La Cornue Sydney; Sydney; On-site; AUD 45,000 - 58,000; Full time

Job summary

La Cornue Sydney is seeking a Client Experience & Showroom Coordinator to join the La Cornue Showroom in Surry Hills. You will greet visitors, manage showroom inquiries, bookings, and coordinate consultations with Sales Specialists, while upholding the prestige of the brand.

This junior role offers exposure to luxury appliances and design communities in Sydney, with weekday hours 9:00am–5:00pm and occasional days at related showrooms.

Qualifications

• Customer-focused with a welcoming showroom presence.
• Strong communication and interpersonal skills.
• Experience in admin, retail, hospitality, or customer service is helpful.
• Excellent organisation and ability to multitask.
• Professional presentation suitable for a luxury showroom.
• Interest in architecture, interior design or premium appliances is desirable.
• Ability to collaborate with sales and business development teams.

Responsibilities

• Deliver an exceptional and welcoming client experience to all showroom visitors.
• Act as the first point of contact for incoming phone calls, enquiries, and showroom appointments.
• Coordinate and manage showroom consultations with Sales Specialists.
• Maintain CRM records, client profiles, and prospect lists.
• Support the sales team with administrative tasks and client follow-ups.
• Assist with preparing quotations, documentation, and order processing where required.
• Maintain the showroom in pristine condition, reflecting La Cornue’s premium standards.
• Research and identify architects, interior designers, kitchen companies, and builders for trade engagement.
• Support outreach initiatives to introduce the showroom and Signature portfolio to the design and building industry.
• Coordinate meetings and showroom visits for Business Development Managers and Account Managers.
• Assist with showroom events, demonstrations, and private presentations for clients and trade partners.
• Prepare refreshments and ensure a welcoming hospitality experience for visitors.

Skills

Customer focus

Communication

Administration

Organization

Professional presentation

Architecture interest

Team collaboration

Job description

Client Experience & Showroom Coordinator

Founded in 2022 under the Bing Lee group of brands, Signature Appliances is the natural home for exceptional quality products matched with superb value. Customers discover the latest technology and innovation from leading brands, enjoy exclusive events such as live cooking demonstrations, and experience outstanding service from our knowledgeable team.

Our La Cornue Showroom in Surry Hills showcases one of the world’s most prestigious luxury kitchen appliance brands and serves as a destination for clients, architects, interior designers, builders, and kitchen specialists seeking exceptional craftsmanship and design.

The Role

We are currently seeking a Client Experience & Showroom Coordinator to join our Premium Team at the La Cornue Showroom in Surry Hills.

This is a junior role and an excellent opportunity for someone looking to begin their career in the premium appliances, architecture, or interior design industry. The role offers valuable exposure to high-end kitchen design, premium appliances, and the architecture and design community in Sydney.

This position is a Monday to Friday role (9:00am – 5:00pm) based full-time in the La Cornue showroom in Surry Hills. There may be a need to do occasional days at our Signature Appliances Showroom in Willougby and our Miele showroom in Drummoyne.

As the first point of contact for the showroom, you will represent the prestige and heritage of La Cornue, welcoming visitors and supporting our sales and business development teams. You will manage showroom enquiries, phone calls, and appointment bookings while coordinating consultations with Sales Specialists.

The role also supports the growth of our trade network by researching architects, interior designers, kitchen companies, and builders who may benefit from specifying appliances from the Signature Appliances portfolio, while assisting Business Development Managers and Account Managers with coordinating meetings and showroom visits. You may at times also assist with administration roles for the Bing Lee Commercial team.

This position plays an important part in positioning the La Cornue showroom as a destination for Sydney’s architecture and design community, while offering an excellent learning environment for someone eager to develop within the industry.

Responsibilities

• Deliver an exceptional and welcoming client experience to all showroom visitors
• Act as the first point of contact for incoming phone calls, enquiries, and showroom appointments
• Coordinate and manage showroom consultations with Sales Specialists
• Maintain CRM records, client profiles, and prospect lists
• Support the sales team with administrative tasks and client follow-ups
• Assist with preparing quotations, documentation, and order processing where required
• Maintain the showroom in pristine condition, ensuring displays reflect the premium standards of the La Cornue brand
• Research and identify architects, interior designers, kitchen companies, and builders for trade engagement
• Support outreach initiatives to introduce the La Cornue showroom and Signature Appliances portfolio to the design and building industry
• Coordinate meetings and showroom visits for Business Development Managers and Account Managers
• Assist with showroom events, demonstrations, and private presentations for clients and trade partners
• Prepare refreshments and ensure a welcoming hospitality experience for visitors

Experience & Skills

• Enthusiastic and proactive attitude with a strong customer focus
• Strong communication and interpersonal skills with high attention to detail
• Previous experience in administration, retail, hospitality, or customer service is beneficial but not essential
• Strong organisational skills and the ability to manage multiple tasks
• Professional presentation suitable for a luxury showroom environment
• Interest in architecture, interior design, luxury appliances, or the building industry is highly desirable
• Ability to work collaboratively with sales teams and business development managers

Why Join Us

• An excellent entry point into the luxury appliance and design industry
• Work with a globally recognised luxury brand – La Cornue
• Be part of a growing premium appliance division within the Signature & Bing Lee Group
• Join a supportive team focused on culture, service, and professional growth
• Opportunity to build relationships within Sydney’s architecture and design community
• Competitive salary with opportunities for career progression