Sales Consultant

Miele; Canberra; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Quarterly Life Leave

Employee discounts

Wellbeing programs

Career opportunities

Job summary

Miele Australia’s Melbourne Experience Centre seeks a Sales Consultant to guide customers through their purchasing journey with expert product advice and demonstrable quality that defines the Miele brand.

This role is about building lasting relationships, creating memorable customer experiences and helping customers choose products designed to last generations, while achieving sales targets and maintaining premium presentation standards.

Qualifications

• Experience in retail or consultative sales is required.
• Passion for delivering exceptional customer experiences.
• Excellent communication and relationship-building skills.
• Proactive, results-driven and able to meet sales targets.
• Strong organisational skills and ability to manage priorities.

Responsibilities

• Deliver exceptional customer experiences by providing personalised product advice and consultative sales solutions.
• Guide customers through the entire sales journey from enquiry to purchase.
• Demonstrate Miele products and their features to help customers decide.
• Achieve individual and team sales targets while upholding premium service standards.
• Maintain high presentation across the Experience Centre and displays.
• Collaborate with colleagues to deliver a seamless customer experience and support store operations.
• Maintain up-to-date product knowledge through ongoing training.

Skills

Retail experience

Customer service

Consultative sales

Excellent communication

Relationship-building

Tools

CRM

POS systems

Job description

About Miele

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About Your Workplace

Join Miele's Experience Centre team and become part of a premium retail environment where exceptional customer experiences come to life. As a Sales Consultant, you'll guide customers through their purchasing journey by understanding their needs, providing expert product advice and showcasing the quality, innovation and performance that define the Miele brand.

This is more than a retail sales role. It's an opportunity to build lasting customer relationships, create memorable experiences and help customers make informed decisions on products designed to last for generations.

Your Responsibilities

• Deliver exceptional customer experiences by providing personalised product advice and consultative sales solutions


• Build strong customer relationships and guide customers through the entire sales journey, from enquiry through to purchase


• Demonstrate Miele products and their features to help customers make informed purchasing decisions


• Achieve individual and team sales targets while maintaining Miele's premium customer service standards


• Maintain a high standard of presentation throughout the Experience Centre, ensuring products and displays are showcased at their best


• Work collaboratively with colleagues to deliver a seamless customer experience and support store operations


• Maintain up-to-date product knowledge through ongoing training and development

What We Are Looking For

Must-have

• Previous experience in retail, customer service or consultative sales


• A genuine passion for delivering exceptional customer experiences


• Excellent communication and relationship-building skills


• A proactive and results-driven approach with the ability to achieve sales targets


• Strong organisational skills and the ability to manage multiple priorities

Nice-to-have

• Experience within premium retail, appliances, furniture, kitchens, interiors or luxury brands


• Confidence delivering product demonstrations or presentations


• Experience working with CRM or point-of-sale systems


• Passion for home design, cooking or premium lifestyle products

Our Benefits

• Quarterly Life Leave: one paid day each quarter to recharge


• Personal development and career opportunities


• Employee discounts


• Access to a wide range of wellbeing programs, including annual flu vaccinations, Employee Assistance Program and holistic wellbeing support


• Experience meaningful recognition for both individual accomplishments and team successes