Customer Sales & Service - Repco Ingham - Full Time

Gpc Asia Pacific; Sydney; On-site; AUD 60,000 - 72,000; Full time

Benefits offered by this job

Hybrid work after probation

Monthly events

Career development

Job summary

Gpc Asia Pacific is seeking a Customer Service Coordinator to join the team in Sydney for a 12-month fixed term contract. Based in our head office in Sydney CBD, the role offers an exciting opportunity to contribute to efficient customer service operations.

Responsibilities include processing customer requests, supporting export/import bookings, ensuring regulatory compliance, and resolving inquiries with a customer-focused mindset. Hybrid work arrangements may apply after probation.

Qualifications

• Open-minded and proactive attitude with customer focus.
• Strong problem-solving and initiative.
• Excellent written and spoken English.
• Ability to work under pressure and meet deadlines.
• Proficiency with MS Office and basic business software.

Responsibilities

• Process customer requests accurately and promptly within the team.
• Support export and import cargo bookings, documentation, and container releases.
• Ensure compliance with regulatory requirements.
• Handle enquiries from internal and external customers regarding shipments and claims.
• Adhere to Hapag-Lloyd SOPs and local guidelines.

Skills

Open-minded attitude

Customer focus

Problem-solving mindset

Effective communication

Working under pressure

Team player

MS Office

English proficiency

Tools

Salesforce

SAP

Job description

Customer Service Coordinator

We are seeking a Customer Service Coordinator to join our Customer Service Team for a 12 month fixed term contract. Based in our busy Australian head office located in Sydney CBD, this role offers an exciting opportunity to join our team.

Responsibilities

• This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.
• Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team.
• Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.
• Ensure compliance with regulatory requirements.
• Assist in resolving enquiries for both internal and external customers in a timely and professional manner related to Shipment, documentation, Invoices and claims.
• Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.

Skills and Experience

• Open-Minded & Positive Attitude
• Customer Focus with a proactive customer service mentality
• Problem-solving mindset
• Effective communication skills and ability to take initiative.
• Ability to work under pressure
• Enthusiast team player
• Proficiency with basic user application systems (e.g. MS Office Suite)
• Very good command of written and spoken English.

Ideal candidates would also have

• Basic work experience in liner shipping or freight forwarding.
• Knowledge of/proficiency with specific CRMS, and user application systems (e.g. Salesforce, SAP)

Perks and Benefits include

• Fulfilling career with a supportive team
• Continuous development opportunities
• Collaborative work environment
• Hybrid work arrangements after probation completion
• Monthly events and celebrations.