Customer Service Coordinator | International Logistics

PeopleInFocus; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

PeopleInFocus is seeking a Customer Service Coordinator for international logistics, managing two key clients from booking through to delivery and billing. This mostly remote role requires you to attend meetings in the Sydney CBD.

You will coordinate domestic and international shipments, prepare shipping documents, resolve queries and support invoicing while building strong client relationships with cross‑border teams.

Qualifications

• Minimum 3 years in logistics, freight forwarding or supply chain operations.
• Strong customer service and operations coordination background.
• Excellent communication and client relationship management.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Office; CargoWise experience highly regarded.
• Ability to work independently from home and collaborate across international teams.
• Australian Citizen or Permanent Resident to apply.

Responsibilities

• Manage customer enquiries, shipment bookings, tracking updates, delivery requirements and billing queries.
• Build strong client relationships through responsive communication and proactive follow-up.
• Coordinate domestic and international shipments with operations teams and service providers.
• Prepare and check shipping documentation, ensuring compliance with relevant requirements and client protocols.
• Monitor shipment progress, resolve service disruptions and keep customers updated.
• Use CargoWise and internal shipping systems to maintain accurate shipment records.
• Ensure shipment charges are captured correctly, support timely invoicing and resolve discrepancies with the accounts team.
• Help improve operational processes and standard operating procedures.
• Work with the commercial team to identify opportunities to support account growth.

Skills

Logistics coordination

Customer service

Shipment tracking

Operations coordination

Communication skills

Microsoft Office

CargoWise

Problem-solving

Independent work

Tools

CargoWise

Job description

Customer Service Coordinator | International Logistics

About the opportunity Bring your freight forwarding, logistics or supply chain experience to a global business specialising in the secure transportation of high-value goods, including precious metals and currency. This Customer Service Coordinator role combines client relationship management, shipment coordination and commercial administration. You will be the primary contact for two major clients, managing their requirements from booking through to delivery and billing. Reporting to the Operations Director APAC, you will work closely with domestic and international teams to keep shipments moving and customers informed. The position is offered on a six-month fixed-term contract, with any extension or longer-term opportunity subject to business needs and mutual agreement.

Your responsibilities

• Manage customer enquiries, shipment bookings, tracking updates, delivery requirements and billing queries.
• Build strong client relationships through responsive communication and proactive follow-up.
• Coordinate domestic and international shipments with operations teams and service providers.
• Prepare and check shipping documentation, ensuring compliance with relevant requirements and client protocols.
• Monitor shipment progress, resolve service disruptions and keep customers updated.
• Use CargoWise and internal shipping systems to maintain accurate shipment records.
• Ensure shipment charges are captured correctly, support timely invoicing and resolve discrepancies with the accounts team.
• Help improve operational processes and standard operating procedures.
• Work with the commercial team to identify opportunities to support account growth.

What you will bring

• At least three years' experience in logistics, freight forwarding or supply chain operations.
• A strong background in customer service, operations coordination or both.
• Excellent communication skills and confidence managing client relationships.
• Strong organisational skills, attention to detail and the ability to prioritise competing demands.
• A calm, practical approach to problem-solving.
• Proficiency in Microsoft Office and shipping systems. CargoWise experience is highly regarded.
• The ability to work independently from home and collaborate across international teams.
• Discretion, integrity and awareness of compliance requirements when handling sensitive information.
• You must be an Australian Citizen or Permanent Resident to apply.

Working arrangement and support This is a mostly remote role, with regular meetings and face-to-face catch-ups in the Sydney CBD. You must be able to attend these meetings. Coordination with global offices and service providers across multiple time zones requires flexibility in working hours. Comprehensive training will be provided in CargoWise, internal systems and operational procedures. You will join a supportive, collaborative team where initiative, curiosity and professional development are encouraged.