Shift Supervisor & Training Coach – Guest-Obsessed Service

Hungry Jack's Pty; Moreton Bay; On-site; AUD 54,000 - 75,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Clear career pathways for promotion

Competitive pay and penalty rates

Staff discounts via Jackpot platform

Nationally accredited qualifications

Job summary

Hungry Jack's Pty is seeking a dedicated trainer to develop and coach crew members in our Moreton Bay, Queensland restaurant. You will lead shifts, deliver on-the-job training, and model exceptional guest service to ensure high standards and safe operations.

The role focuses on developing leadership capabilities, delivering coaching, and promoting our guest-obsessed culture across the restaurant network. A strong energy, urgency, and alignment with our values are essential for success.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring.
• Guest-obsessed mindset with commitment to exceptional service.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Provide training and coaching to team members.
• Model outstanding guest service and upsell when appropriate.
• Ensure compliance with safety and operational standards.
• Support the National Marketing Plan to enhance customer experience.

Skills

Leadership

Coaching

Guest service

Retail experience

Communication

Job description

Hungry Jack's Pty is seeking a dedicated trainer to develop and coach crew members in our Moreton Bay, Queensland restaurant. You will lead shifts, deliver on-the-job training, and model exceptional guest service to ensure high standards and safe operations.

The role focuses on developing leadership capabilities, delivering coaching, and promoting our guest-obsessed culture across the restaurant network. A strong energy, urgency, and alignment with our values are essential for success.