Shift Supervisor & Training Coach (Guest-Obsessed)

Hungry Jacks; Brisbane; On-site; AUD 40,000 - 55,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career progression

Staff discounts

National qualifications

Job summary

Hungry Jack's in Brisbane is seeking an enthusiastic trainer to lead and mentor crew members. Reporting to the Restaurant Manager, you will champion our values of Guest Obsessed and People Power, delivering exceptional service while promoting safe working conditions.

You will coach teams, supervise shifts, and support sales growth through outstanding service and suggestive selling, contributing to a positive, inclusive work environment across our restaurant network.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring.
• Guest Obsessed mindset and commitment to service.
• Values alignment with People Power, Guest Obsessed and Growth Mindset.
• High energy and sense of urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth operations.
• Ensure safety and operational standards are met.
• Provide training and coaching to team members.
• Support sales growth through exceptional service and suggestive selling.
• Execute marketing initiatives to enhance customer experience.
• Foster a culture of inclusiveness, trust and accountability.

Skills

Leadership

Coaching

Mentoring

Customer service

Job description

Hungry Jack's in Brisbane is seeking an enthusiastic trainer to lead and mentor crew members. Reporting to the Restaurant Manager, you will champion our values of Guest Obsessed and People Power, delivering exceptional service while promoting safe working conditions.

You will coach teams, supervise shifts, and support sales growth through outstanding service and suggestive selling, contributing to a positive, inclusive work environment across our restaurant network.