Shift Supervisor/Duty Manager (Stadiums)

City of Greater Geelong; Geelong; On-site; AUD 50,000 - 72,000; Part time

Job summary

City of Greater Geelong seeks a Shift Supervisor (Stadiums) to oversee daily stadium operations, lead frontline teams, ensure safe, efficient and customer-focused service, and manage rostering and staff across shifts.

You will promote high standards of safety, respond to issues, handle cash and bookings, and uphold OH&S requirements in a busy community venue.

Qualifications

• Provide First Aid Certificate and CPR Certificate.
• Working with Children Check.
• A current Victorian Driver's Licence.
• National Police Check and a pre-employment medical assessment may be required, funded by the City.

Responsibilities

• Prepare, set up and pack down the venue and facilities prior to and post bookings and events.
• Supervise the daily operations of the stadium facility and ensure safety, service and compliance.
• Lead, support, and coordinate staff across each shift and assist with rostering.
• Resolve customer enquiries, complaints and operational issues professionally.
• Perform operational administration including cash handling, bookings, reporting and promotions.
• Act as Chief Warden and maintain a safe workplace with OH&S compliance.

Skills

First Aid

CPR Certificate

Leadership

Customer Service

Problem Solving

Job description

Shift Supervisor/Duty Manager (Stadiums)

About the role

As a Shift Supervisor (Stadiums), you will oversee the day-to-day operations of a busy stadium facility, ensuring a safe, efficient, and customer focused environment for staff, patrons, and community groups. You will lead frontline teams, coordinate daily operations, supervise staff, maintain compliance with health and safety standards, and respond proactively to operational issues.

Work type: Casual
Classification: Band 4 $44.35 p/h (inc casual loading)

Key responsibilities include:

• Prepare, set up and pack down the venue and associated facilities prior to and post bookings and events, to ensure a seamless transition between activities within the venue.
• Supervise the daily operations of the stadium facility, ensuring exceptional customer service, operational efficiency, and compliance with safety and organisational procedures.
• Lead, support, and coordinate staff throughout each shift, including delegating tasks, managing breaks, assisting with rostering, and mentoring team members.
• Resolve customer enquiries, complaints, and operational issues professionally while fostering positive relationships with patrons, contractors, schools, sporting clubs, and community groups.
• Perform operational administration including cash handling, register balancing, facility bookings, reporting, and supporting promotions, memberships, and centre events.
• Act as Chief Warden (where applicable) and maintain a safe workplace by ensuring compliance with OH&S requirements, emergency procedures, and risk management practices.

About you

To be successful in this role, you are a motivated and customer-focused leader with experience supervising teams in a leisure and recreation setting. You thrive in a fast-paced setting, confidently balancing competing priorities while maintaining high standards of safety, customer service, and operational excellence. With strong communication and problem-solving skills, you build positive relationships with staff, patrons, and community stakeholders. You are proactive, adaptable, and committed to developing others while ensuring facilities operate safely, efficiently, and in accordance with industry standards. You are comfortable working across rotating rosters, including evenings and weekends.

• Provide First Aid Certificate and CPR Certificate.
• Working with Children Check.
• A current Victorian Driver's Licence.
• Preferred candidates will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in.

We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment.

For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City

From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the Position Description link to view more information about this position.

Enquiries: Lucy Cannard, Stadium Operations Coordinator | ********@geelongcity.vic.gov.au

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