Guest-Obsessed Shift Leader & Training Coach

Hungry Jack's Pty; Strathpine; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Staff food discounts

Employee assistance programmes

Workplace flexibility

Job summary

Hungry Jack's Pty is seeking a trainer/coach to lead and mentor crew members across shifts, ensuring safe operations and delivering exceptional guest service. You will train teams, role model standards, and support sales growth with confident service and upselling.

We value leaders who embrace Guest Obsessed and People Power, with flexible hours across casual, part-time or full-time roles. Be part of a diverse, inclusive team that gives back to the community and offers staff discounts and

Qualifications

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values that align with Hungry Jack’s: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, Growth Mindset.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Job description

Hungry Jack's Pty is seeking a trainer/coach to lead and mentor crew members across shifts, ensuring safe operations and delivering exceptional guest service. You will train teams, role model standards, and support sales growth with confident service and upselling.

We value leaders who embrace Guest Obsessed and People Power, with flexible hours across casual, part-time or full-time roles. Be part of a diverse, inclusive team that gives back to the community and offers staff discounts and