Shift Leader, Campus Ops — Grow to Campus Leader

Contour-Education; Melbourne; Sur place; AUD 68 000 - 83 000; Plein temps

Avantages offerts par ce poste

Extra leave

EAP access

Lifestyle perks

Résumé du poste

Contour is looking for an Assistant Campus Leader (Store Manager) for the Melbourne CBD campus. On your shift, you run the campus—team, floor, pace, and safety—so operations stay on Contour standard even when the Campus Leader is not on site.

You’ll be the first point of contact for CECS, fix issues live, and back up the Campus Leader to build a track record for running a campus of your own. Availability across weeknights and weekends is required.

Qualifications

• Experience in a customer-facing role (education, retail, hospitality or similar).
• Experience as a shift lead, supervisor or senior team member on the floor.
• Clear, warm communication with students, parents and tutors.

Responsabilités

• Lead the campus during your shift and keep it running to standard.
• Perform safety checks and escalate when needed.
• Be the first point of call for CECs on your shift and reinforce coaching.
• Handle walk-ins, trials, and reschedules, ensuring a positive parent/student experience.
• Fix in-shift class and roster issues as they happen and have materials ready.
• Keep the campus clean, organized and class-ready.

Connaissances

Shift leadership

Customer-facing

Clear communication

Team leadership

Problem solving

Availability evenings/weekends

Description du poste

Contour is looking for an Assistant Campus Leader (Store Manager) for the Melbourne CBD campus. On your shift, you run the campus—team, floor, pace, and safety—so operations stay on Contour standard even when the Campus Leader is not on site.

You’ll be the first point of contact for CECS, fix issues live, and back up the Campus Leader to build a track record for running a campus of your own. Availability across weeknights and weekends is required.