Campus Experience Leader: Own Your Elite Campus

Contour Education; New South Wales; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Extra leave

EAP access

Lifestyle perks

Job summary

Contour is seeking an on-site Campus Leader to own daily operations, lead the service team, and represent the campus within the Contour network. You will ensure a safe, well‑organised, high‑quality experience for students and families.

Responsibilities include coaching tutors, overseeing class readiness, handling walk-ins, and driving continuous improvements while maintaining brand standards. Eligible for career growth as the organisation expands.

Qualifications

• Experience leading customer service or campus operations teams.
• Ability to own campus operations from opening to closing with high standards.
• Demonstrated commitment to student and family satisfaction.

Responsibilities

• Campus ownership: ensure safety, organization and elite experience daily.
• Lead, coach and develop the Service Team into high‑performers.
• Represent campus within Contour and uphold brand standards.
• Manage crises quickly, protecting the student experience.
• Oversee core campus processes with flawless execution.
• Build trusted tutor relationships and prep resources.

Skills

Leadership experience

Team leadership

On-Campus commitment

Communication

Operational discipline

Problem solving

Continuous improvement

Energy and presence

Accountability

Long-term mindset

Student and customer focus

Job description

Contour is seeking an on-site Campus Leader to own daily operations, lead the service team, and represent the campus within the Contour network. You will ensure a safe, well‑organised, high‑quality experience for students and families.

Responsibilities include coaching tutors, overseeing class readiness, handling walk-ins, and driving continuous improvements while maintaining brand standards. Eligible for career growth as the organisation expands.