Shift Lead, Campus Operations: Growth Path to Leader

Contour Education; Melbourne; On-site; AUD 70,000 - 75,000; Full time

Job summary

Contour Education is seeking an Assistant Campus Leader (Store Manager) for our Melbourne CBD campus. You will lead the campus during your shift, ensuring Contour standards are met and student safety is prioritized.

As the first point of contact for CECS and families, you’ll fix issues live, back up your Campus Leader, and help build the track record to run a campus of your own. This is a stepping stone toward Campus Leader.

Qualifications

• Experience in a customer-facing role, including time as a shift lead or senior team member.
• Calm head under pressure with good judgement.
• Clear, warm communication with students, parents, tutors and teammates.
• Attention to detail to notice missing class packs before the class.
• Comfort solving roster and room problems on the spot.
• Willingness to obtain a Working with Children Check.
• Ambition to step into a Campus Leader role.

Responsibilities

• Lead the campus during your shift and keep it running to standard.
• Perform safety checks each shift and act on urgent issues.
• Be the first point of call for CECS on your shift and reinforce coaching.
• Handle walk-ins, trials, reschedules and daily student/parent interactions.
• Fix in-shift class and roster issues as they arise and prep materials before classes.
• Keep the campus clean, organised and class-ready.

Skills

Shift lead experience

Customer facing

Clear communication

Roster management

Team leadership

Problem solving

Attention to detail

Availability evenings/weekends

Education

Working with Children Check

Job description

Contour Education is seeking an Assistant Campus Leader (Store Manager) for our Melbourne CBD campus. You will lead the campus during your shift, ensuring Contour standards are met and student safety is prioritized.

As the first point of contact for CECS and families, you’ll fix issues live, back up your Campus Leader, and help build the track record to run a campus of your own. This is a stepping stone toward Campus Leader.