Campus Shift Lead — Path to Campus Leader

Bcf; Victoria; Sur place; AUD 68 000 - 83 000; Plein temps

Avantages offerts par ce poste

Competitive salary + super

Extra leave

EAP access

Lifestyle perks

Résumé du poste

Contour is seeking a Campus Leader in Victoria to run shifts end to end, ensuring the campus operates smoothly whether the Campus Leader is on site. You will lead a team on the floor, perform safety checks, support CECs, manage student and parent experiences, and handle class rosters and resources.

Ideal candidates have experience in customer-facing roles (education, retail, hospitality), strong communication, attention to detail, and availability weeknights and weekends.

Qualifications

• Experience in a customer-facing role (education, retail, hospitality or similar), including time as a shift lead, supervisor or senior team member on the floor.
• A calm head when something goes wrong, and good judgement on what to handle yourself versus escape.
• Clear, warm communication with students, parents, tutors and teammates.
• An eye for detail: you notice the missing class pack before the class, not after.
• Comfort solving roster and room problems on the spot.
• The confidence to support and direct a team on shift, even without formal direct reports.
• Availability across weeknights and weekends when classes run.
• A current Working with Children Check, or willingness to obtain one.
• Genuine care for students and families.
• Ambition to step into a Campus Leader role.

Responsabilités

• Shift leadership: Run your shift end to end, from the team to the floor to the pace of the day, so the campus runs the same whether or not your Campus Leader is in.
• Student safety: Complete safety checks every shift, act on anything that needs immediate attention, and know exactly when to escape.
• CEC support: Be the first point of call for CECs on your shift, and reinforce the coaching your Campus Leader is building with the team.
• Student and parent experience: Handle walk‑ins, trials, reschedules and the everyday moments where families decide whether they trust us.
• Classes, rosters and resources: Fix in‑shift class and roster issues as they happen, and have printed materials and resources ready before every class starts.
• Campus standards: Keep the campus clean, organised and class‑ready. The basics, done right every time.

Description du poste

Contour is seeking a Campus Leader in Victoria to run shifts end to end, ensuring the campus operates smoothly whether the Campus Leader is on site. You will lead a team on the floor, perform safety checks, support CECs, manage student and parent experiences, and handle class rosters and resources.

Ideal candidates have experience in customer-facing roles (education, retail, hospitality), strong communication, attention to detail, and availability weeknights and weekends.