ServiceNow ITOM Specialist (Govt) - IT Operations Leader

Department of Climate Change, Energy, the Environment and Water; Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

The Department of Planning, Housing and Infrastructure (DPHI) in NSW is seeking an IT Operations Management Specialist to enhance how we manage digital services across government. You will apply ServiceNow ITOM, Discovery, Service Mapping and CMDB to improve visibility of systems, dependencies and service data.

Join a collaborative, inclusive team in Parramatta with flexible working arrangements and a focus on continuous improvement and operational excellence.

Qualifications

• Proven ability to build trusted relationships across technical and non-technical teams.
• Ability to analyse information, identify patterns and develop practical solutions.
• Experience driving continuous improvement and operational excellence in IT environments.

Responsibilities

• Improve visibility of systems, infrastructure and service data across NSW government.
• Collaborate with service owners and technical specialists to drive improvements.
• Contribute to enterprise-wide service management practices and reliability.

Skills

ServiceNow ITOM

ServiceNow Discovery

Service Mapping

CMDB

Stakeholder management

Communication skills

Problem solving

Education

ServiceNow Certified System Administrator Certification

Tools

ServiceNow

Job description

The Department of Planning, Housing and Infrastructure (DPHI) in NSW is seeking an IT Operations Management Specialist to enhance how we manage digital services across government. You will apply ServiceNow ITOM, Discovery, Service Mapping and CMDB to improve visibility of systems, dependencies and service data.

Join a collaborative, inclusive team in Parramatta with flexible working arrangements and a focus on continuous improvement and operational excellence.