Senior ServiceNow ITOM Engineer: Discovery, CMDB & Mapping

HCLTech - Australia and New Zealand; Sydney; Híbrido; AUD 150 000 - 230 000; Tempo integral

Resumo da oferta

HCLTech Australia is looking for a Senior ServiceNow ITOM Technical Consultant to design and implement enterprise IT Operations Management solutions across Discovery, Service Mapping, CMDB, and CSDM.

You'll work closely with customers, architects, and stakeholders to deliver scalable ITOM solutions that improve CMDB data quality, governance, and ITOM visibility, while mentoring junior consultants and supporting upgrades.

Qualificações

• Experience delivering ServiceNow ITOM implementations across Discovery and Service Mapping.
• Strong CMDB governance, data quality improvements, and CSDM adoption.
• Hands-on experience with MID Server configuration and pattern-based discovery.
• Knowledge of REST/SOAP integrations and IntegrationHub orchestration.
• CSA certification and ongoing professional development in ITOM.

Responsabilidades

• Implement and configure ServiceNow ITOM solutions including Discovery, Service Mapping, CMDB, Service Graph Connectors, and Cloud Discovery
• Design and optimize Discovery schedules, patterns, and Service Mapping solutions
• Configure MID Servers and troubleshoot Discovery and identification issues
• Drive CMDB governance, data quality improvements, and CSDM adoption
• Define CI relationships, service hierarchies, and reconciliation processes
• Develop technical designs and implementation plans
• Configure integrations using REST/SOAP APIs and IntegrationHub
• Support platform upgrades and ITOM enhancements
• Facilitate customer workshops, UAT, deployment, and hypercare activities
• Mentor junior consultants and promote ITOM best practices

Conhecimentos

ServiceNow Discovery

ServiceNow Service Mapping

CMDB Implementation

CSDM Framework

MID Server Configuration

Pattern-Based Discovery

Service Graph Connectors

REST/SOAP Integrations

IntegrationHub

Formação académica

CSA Certification

Ferramentas

REST/SOAP Integrations

IntegrationHub

Descrição da oferta de emprego

HCLTech Australia is looking for a Senior ServiceNow ITOM Technical Consultant to design and implement enterprise IT Operations Management solutions across Discovery, Service Mapping, CMDB, and CSDM.

You'll work closely with customers, architects, and stakeholders to deliver scalable ITOM solutions that improve CMDB data quality, governance, and ITOM visibility, while mentoring junior consultants and supporting upgrades.