IT Operations Management Specialist

Department of Climate Change, Energy, the Environment and Water; Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

The Department of Planning, Housing and Infrastructure (DPHI) in NSW is seeking an IT Operations Management Specialist to enhance how we manage digital services across government. You will apply ServiceNow ITOM, Discovery, Service Mapping and CMDB to improve visibility of systems, dependencies and service data.

Join a collaborative, inclusive team in Parramatta with flexible working arrangements and a focus on continuous improvement and operational excellence.

Qualifications

• Proven ability to build trusted relationships across technical and non-technical teams.
• Ability to analyse information, identify patterns and develop practical solutions.
• Experience driving continuous improvement and operational excellence in IT environments.

Responsibilities

• Improve visibility of systems, infrastructure and service data across NSW government.
• Collaborate with service owners and technical specialists to drive improvements.
• Contribute to enterprise-wide service management practices and reliability.

Skills

ServiceNow ITOM

ServiceNow Discovery

Service Mapping

CMDB

Stakeholder management

Communication skills

Problem solving

Education

ServiceNow Certified System Administrator Certification

Tools

ServiceNow

Job description

Build your future while helping build a thriving NSW • Play a key role in improving visibility across critical government technology services and infrastructure • Permanent full-time opportunity, • Office location based in Parramatta with flexible working supported • Salary relative to experience, and ranges from $133,348 to $146,945 + super Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing. The role As an IT Operations Management Specialist, you'll help shape how we manage and improve the digital services that support our people, communities and critical government functions across NSW. Working across a complex and evolving technology environment, you'll play a key role in improving visibility of systems, infrastructure and service dependencies so teams can make informed decisions, respond to issues faster and deliver reliable services. You'll use your expertise in ServiceNow ITOM, Discovery, Service Mapping and CMDB to solve complex challenges, strengthen operational intelligence and improve the quality and reliability of service data. Working closely with service owners, technical specialists and stakeholders, you'll help drive continuous improvement initiatives that enhance service visibility, support better operational outcomes and contribute to a more connected and resilient digital environment. This is a great opportunity for someone who enjoys combining technical expertise with problem-solving, collaboration and innovation. You'll join a supportive team that values continuous learning and gives you the opportunity to influence enterprise-wide service management practices while growing your own skills and career. For more information about this position, read the full Role Description: IT Operations Management Specialist. A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

What you will bring to the role

• A passion for using technology to solve complex problems and improve business outcomes
• Strong experience building trusted relationships and working collaboratively across technical and non-technical teams
• The ability to analyse information, identify patterns and develop practical solutions to complex service challenges
• Proven capability to plan, prioritise and manage competing priorities while maintaining quality outcomes
• A commitment to continuous learning and keeping pace with emerging technologies and industry best practice
• Confidence influencing stakeholders and facilitating collaboration to achieve shared objectives
• Strong communication skills with the ability to explain technical concepts in a clear and meaningful way
• Experience driving continuous improvement, innovation and operational excellence in complex IT environments

What is an essential requirement

• ServiceNow Certified System Administrator Certification

About Us

At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property. (We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.)

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential.

This role is subject to standard pre-Employment checks, including a criminal record check.

Contact the Talent Team via [e-mail] or [phone] - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Should you require further information about the role please contact Tony England at [e-mail].

Applications close 11:55pm Monday 26 October 2026.