ServiceNow ITOM Specialist: Visibility & Operations

NSW Department of Planning, Housing and Infrastructure; Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

NSW Department of Planning, Housing and Infrastructure is seeking an IT Operations Management Specialist to enhance how NSW government digital services are managed and observed. You will leverage ServiceNow ITOM, Discovery, Service Mapping and CMDB to improve service visibility and reliability while collaborating with cross-functional teams.

Based in Parramatta with flexible working options, the role offers a permanent full-time opportunity.

Qualifications

• ServiceNow Certified System Administrator Certification.

Responsibilities

• Improve visibility of systems, infrastructure and service dependencies across NSW government technology services.
• Work with ServiceNow ITOM, Discovery, Service Mapping and CMDB to solve complex challenges.
• Collaborate with service owners, technical specialists and stakeholders to drive continuous improvement initiatives.
• Contribute to enterprise-wide service management practices and reliable data quality.

Skills

ServiceNow Certified System Admin

Job description

NSW Department of Planning, Housing and Infrastructure is seeking an IT Operations Management Specialist to enhance how NSW government digital services are managed and observed. You will leverage ServiceNow ITOM, Discovery, Service Mapping and CMDB to improve service visibility and reliability while collaborating with cross-functional teams.

Based in Parramatta with flexible working options, the role offers a permanent full-time opportunity.