ServiceNow Developer

Accenture Australia; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Parental leave (18 weeks)

Career breaks (long & short-term)

Career development program

Global opportunities

Family Inclusive Workplace

Flexible work arrangements

Diversity & Inclusion recognition

Job summary

Accenture Australia is seeking a skilled ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have hands-on experience with JavaScript in ServiceNow and a solid understanding of ITSM modules.

You will work in a collaborative, Agile environment, integrating with external systems via APIs, maintaining architecture documents, and ensuring platform performance and security. A CSA certification is required.

Qualifications

• Must have hands-on ServiceNow development experience; 2+ years preferred.
• Strong JavaScript development in ServiceNow.
• Familiar with ITSM modules; HRSD, SecOps, or CSM a plus.
• Experience with ServiceNow Studio, Flow Designer, IntegrationHub.
• Understanding of ServiceNow data model and CMDB.
• Proficiency with GlideRecord, GlideAjax, and ServiceNow APIs.
• CSA certification is required.
• CAD/CIS or other certifications are a plus.

Responsibilities

• Design and develop custom applications and enhancements on the ServiceNow platform.
• Create and maintain modules like Incident, Problem, Change, Request, CMDB.
• Develop Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
• Customize forms, fields, workflows, and UIs.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers.
• Participate in Agile development practices (Scrum, sprints, daily standups).
• Collaborate with owners, admins, and stakeholders to gather requirements.
• Maintain architecture and development documentation.
• Ensure platform integrity, performance, and security.

Skills

JavaScript in ServiceNow

ITSM familiarity

HRSD / SecOps / CSM knowledge

ServiceNow scripting APIs

GlideRecord/GlideAjax

Communication skills

Education

CSA certification

CAD/CIS or IT certifications

Tools

ServiceNow Studio

Flow Designer

IntegrationHub

Job description

About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.

About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change. Visit us at www.accenture.com We are seeking a skilled ServiceNow Developer to join our team to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have experience with ServiceNow development best practices and be able to translate business needs into technical solutions.

Key Responsibilities:

• Design and develop custom applications and enhancements on the ServiceNow platform.
• Create and maintain ServiceNow modules like Incident, Problem, Change, Request, CMDB, and more.
• Develop Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
• Customize ServiceNow forms, fields, workflows, and user interfaces.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, etc.
• Participate in Agile development practices (Scrum, sprints, daily standups).
• Work closely with process owners, admins, and stakeholders to gather requirements and implement solutions.
• Maintain documentation for architecture, configuration, and custom development.
• Ensure platform integrity, performance, and security.

Security Clearance

• Current Baseline Security Clearance and willingness to upgrade to NV1
• Australian Citizens with ability to obtain a clearance considered

Requirements:

• Proven experience as a ServiceNow Developer (2+ years preferred).
• Hands-on development using JavaScript in ServiceNow.
• Familiarity with ITSM modules; knowledge of HRSD, SecOps, or CSM is a plus.
• Experience with ServiceNow Studio, Flow Designer, and IntegrationHub.
• Understanding of ServiceNow’s data model and CMDB.
• Familiarity with GlideRecord, GlideAjax, and ServiceNow scripting APIs.
• ServiceNow Certified System Administrator (CSA) required.
• CAD, CIS (e.g., ITSM, HR), or other certifications are a plus.
• Strong communication and collaboration skills.

Benefits of working at Accenture:

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone]. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.