ServiceNow Engineer/Developer/Architect (AU Citizen only)

Accenture Australia; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Accenture Australia is seeking expressions of interest for a ServiceNow Developer, ITSM Consultant, or Architect to implement, configure, and maintain the ServiceNow platform, driving automation and delivering IT services across the business.

You will design modules such as ITSM, ITOM, HRSD, and integrate with enterprise systems using REST and SOAP while aligning with ITIL best practices and Agile methods.

Qualifications

• Proven experience with ServiceNow implementations and administration.
• Strong knowledge of ITSM processes: Incident, Problem, Change, Knowledge.
• Familiarity with HRSD, ITOM, Virtual Agent, APM and related modules.
• Expertise in ServiceNow scripting (Business Rules, Script Includes, UI Actions).
• Experience building integrations via REST, SOAP, and Web Services.

Responsibilities

• Participate in the full ServiceNow implementation lifecycle from requirements to deployment.
• Design and configure ITSM modules and related components based on business needs.
• Develop integrations with REST, SOAP, and other services.
• Implement workflows, rules, and automation to improve efficiency.
• Provide post-implementation support and documentation.
• Assist with upgrades and new releases to enhance functionality.

Skills

ServiceNow

ITSM

REST

SOAP

ITIL

Scripting

Agile

Communication

Tools

HRSD

ITOM

APM

Virtual Agent

Job description

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces. Join Accenture to work at the heart of change. Visit us at www.accenture.com

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces. Join Accenture to work at the heart of change. Visit us at www.accenture.com

Role Overview

We are seeking expressions of interest from experienced professionals to join our team in a ServiceNow Developer, ITSM Consultant, or Architect role. In this position, you will play a key role in implementing, configuring, and maintaining the ServiceNow platform, driving business process automation, and delivering seamless IT services management solutions to improve efficiency across various business functions.

Key Responsibilities

• Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
• Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs.
• Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.
• Implement workflows, business rules, and automation to streamline processes and improve user experience.
• Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.
• Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.
• Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.
• Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.
• Provide training and support to end users and junior team members as needed.

Required

• Proven experience in working with ServiceNow (Developer, Consultant, or Administrator roles).
• Strong knowledge of ITSM processes such as Incident, Problem, Change, and Knowledge Management.
• Familiarity with ServiceNow modules like HRSD, ITOM, Virtual Agent, Application Portfolio Management (APM), etc.
• Expertise in ServiceNow scripting (e.g., Business Rules, Script Includes, UI Actions, etc.).
• Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques.
• Solid understanding of ITIL best practices.
• Experience in working with Agile methodologies.

Preferred

• ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM, HRSD, etc.).
• Experience with ServiceNow Discovery, Performance Analytics, Orchestration, and Security Incident Response.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.

IMPORTANT NOTE: AU Citizen only as Baseline Clearance will be required

Accenture Progressive Employee Benefits

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Progressive Employee Benefits – Australia

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