ServiceNow Developer — ITSM & Integrations Expert

Accenture; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Accenture is seeking an experienced ServiceNow Developer to design, build, and optimize ServiceNow applications in an enterprise setting. You will work with cross-functional teams to deliver scalable solutions, implement ITIL-aligned processes, and contribute to platform upgrades.

This role requires strong scripting skills and a collaborative mindset in a fast-paced environment. The position is based in Australia with security-cleared eligibility, and opportunities to work on diverse,

Qualifications

• Proficiency in ServiceNow development including scripting (JavaScript, GlideScript).
• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or SecOps.
• Knowledge of web technologies (HTML, CSS, XML, REST/SOAP APIs).
• Familiarity with ITIL processes and frameworks.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.

Responsibilities

• Design, develop, and customize ServiceNow applications and modules.
• Create and configure workflows, business rules, UI policies, client scripts, and other platform components.
• Develop custom applications and integrations using ServiceNow’s scripting languages (e.g., JavaScript, Glide API).
• Perform regular platform upgrades and patches to ensure optimal performance and security.
• Troubleshoot and resolve technical issues related to the ServiceNow platform.
• Integrate ServiceNow with third-party tools and systems using APIs, web services, and other integration methods.
• Develop and maintain data integrations between ServiceNow and other enterprise systems.
• Work closely with business stakeholders to gather and analyze requirements.
• Collaborate with IT teams, project managers, and other developers to deliver solutions that meet business needs.
• Conduct unit testing, system testing, and user acceptance testing (UAT) for developed solutions.
• Create and maintain technical documentation, including design specifications, user guides, and training materials.
• Follow ServiceNow development best practices and coding standards.
• Ensure compliance with ITIL processes and organizational policies.

Skills

ServiceNow development

ITSM/ITOM/HRSD/CSM/SecOps

Web technologies

ITIL

Problem solving

Communication

Job description

Accenture is seeking an experienced ServiceNow Developer to design, build, and optimize ServiceNow applications in an enterprise setting. You will work with cross-functional teams to deliver scalable solutions, implement ITIL-aligned processes, and contribute to platform upgrades.

This role requires strong scripting skills and a collaborative mindset in a fast-paced environment. The position is based in Australia with security-cleared eligibility, and opportunities to work on diverse,