ServiceNow Architect – ITSM & Automation Expert

Accenture PLC; Canberra; In loco; AUD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Progressive Employee Benefits

Descrizione del lavoro

Accenture PLC is seeking experienced ServiceNow professionals (Developer/Consultant/Architect) to implement, configure, and maintain the ServiceNow platform, driving automation and efficient IT services management across business functions. The role emphasizes collaboration with IT teams and stakeholders to align solutions with organizational goals.

Requirements include proven ServiceNow experience, ITSM expertise, ITIL knowledge, and experience with scripting and integrations (REST/SOAP).

Competenze

• Proven experience with ServiceNow in Developer, Consultant, or Administrator roles.
• Strong knowledge of ITSM processes including Incident, Problem, Change, and Knowledge Management.
• Familiarity with modules such as HRSD, ITOM, Virtual Agent, and APM.

Mansioni

• Participate in the full ServiceNow implementation lifecycle from requirements to deployment.
• Design and configure ServiceNow modules (ITSM, HRSD, ITOM) per business needs.
• Develop integrations using REST, SOAP, and other techniques.
• Implement workflows and automation to improve user experience.
• Provide post-implementation support and documentation.

Conoscenze

ServiceNow experience

ITSM processes

ITIL knowledge

Agile methodologies

ServiceNow scripting

ServiceNow integrations

Communication skills

Strumenti

REST

SOAP

Web Services

Descrizione del lavoro

Accenture PLC is seeking experienced ServiceNow professionals (Developer/Consultant/Architect) to implement, configure, and maintain the ServiceNow platform, driving automation and efficient IT services management across business functions. The role emphasizes collaboration with IT teams and stakeholders to align solutions with organizational goals.

Requirements include proven ServiceNow experience, ITSM expertise, ITIL knowledge, and experience with scripting and integrations (REST/SOAP).