ServiceNow CMDB Lead – ITOM & Discovery Champion (Hybrid)

Tasmania; Sydney; Hybrid; AUD 190,000 - 230,000; Full time

Benefits offered by this job

Hybrid work arrangement

Employee discounts across Endeavour/AL

Wellbeing programs

Learning & development opportunities

Job summary

Endeavour Group is seeking an experienced Configuration Management Lead to own CMDB governance within ServiceNow, driving ITSM/ITOM maturity and integration with observability tools. You will lead data health, CI relationships, and process improvements across a large enterprise.

Hybrid work model with Sydney or Melbourne options. The role focuses on CMDB accuracy, ITOM roadmap execution and service‑aware data for automated incident workflows.

Qualifications

• 8+ years hands-on experience administering or managing ServiceNow ITSM/ITOM/CMDB/CSDM structures.
• ITIL (v3 or ITIL4) certifications and formal ServiceNow credentials (e.g., CIS-ITSM, CIS-Discovery, ITOM Implementation Specialist) highly regarded.

Responsibilities

• Govern CMDB governance, data accuracy and CI relationship mapping aligned with ITIL standards.
• Serve as ServiceNow SME across ITSM/ITOM modules, manage Service Catalog items, workflows and platform enhancements.
• Oversee Discovery, Service Mapping, credential management and MID server administration for a service-aware CMDB.
• Configure integrations between ServiceNow and external monitoring tools (e.g., Dynatrace) for automated event and incident workflows.
• Collaborate with enterprise architecture, cyber security and service delivery to drive CMDB adoption and data health reporting.

Skills

ServiceNow administration

ITSM/ITOM/CMDB

CSDM framework

ITIL certifications

Data governance

Stakeholder management

Discovery & Service Mapping

Tools

ServiceNow

Job description

Endeavour Group is seeking an experienced Configuration Management Lead to own CMDB governance within ServiceNow, driving ITSM/ITOM maturity and integration with observability tools. You will lead data health, CI relationships, and process improvements across a large enterprise.

Hybrid work model with Sydney or Melbourne options. The role focuses on CMDB accuracy, ITOM roadmap execution and service‑aware data for automated incident workflows.