ServiceNow ITOM Consultant: Discovery, Mapping & CMDB

HCLTech - Australia and New Zealand; Sydney; In loco; AUD 150.000 - 190.000; Tempo pieno

Descrizione del lavoro

HCLTech Australia is seeking an experienced ServiceNow ITOM Technical Consultant to deliver enterprise-grade ServiceNow solutions with a focus on Discovery, Service Mapping, Event Management, and CMDB.

Mandatory certifications include Active ServiceNow CSA and two CIS Certifications, with CIS Discovery and CIS Event Management highly preferred, plus a minimum of 4+ years in ServiceNow.

Competenze

• Active ServiceNow CSA Certification
• Two ServiceNow CIS Certifications
• CIS Discovery and CIS Event Management highly preferred
• Minimum 4+ years of relevant ServiceNow experience

Mansioni

• Design, develop, and implement ServiceNow Service Mapping solutions
• Identify and map business-critical services and application dependencies
• Integrate Discovery and Service Mapping with CMDB
• Create and customize patterns, probes, and sensors
• Troubleshoot and resolve Service Mapping and Discovery issues
• Work closely with application, infrastructure, and platform teams
• Ensure service data supports Incident, Change, Problem, and Event Management processes
• Drive ITOM best practices, CMDB Health initiatives, and CSDM alignment
• Engage confidently with technical and business stakeholders

Conoscenze

ServiceNow Discovery

CMDB

MID Servers

Integrations

Service Mapping

CSDM

Monitoring Tools

AIOps

DevOps

Agile

Strumenti

Splunk

AppDynamics

Dynatrace

SolarWinds

Descrizione del lavoro

HCLTech Australia is seeking an experienced ServiceNow ITOM Technical Consultant to deliver enterprise-grade ServiceNow solutions with a focus on Discovery, Service Mapping, Event Management, and CMDB.

Mandatory certifications include Active ServiceNow CSA and two CIS Certifications, with CIS Discovery and CIS Event Management highly preferred, plus a minimum of 4+ years in ServiceNow.