CMDB & ITOM Lead: ServiceNow Mastery

Everi Pty; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Discounts with Endeavour Group brands

Learning & development opportunities

Health & wellbeing programs

Job summary

Endeavour Group is seeking a Configuration Management Lead to own CMDB governance within ServiceNow, ensuring data accuracy, CI relationships, and alignment with ITIL/CSDM. You will drive ITSM/ITOM maturity and integrate with Dynatrace for observability.

This role partners with enterprise architecture, cyber security, and service delivery to enable automated incident workflows, service mapping, and scalable CMDB evolution across our Australia-wide enterprise.

Qualifications

• Extensive ServiceNow platform experience with ITSM/ITOM/CMDB/CSDM focus.
• Technical integration skills: Discovery, Service Mapping, MID server, and API-based integrations.
• ITIL certifications and ServiceNow credentials are highly regarded.
• Data governance, health dashboards, and backlog management are essential.
• Strong stakeholder engagement across enterprise environments.

Responsibilities

• CMDB Governance Leadership: Establish and maintain robust configuration management frameworks, ensuring CMDB data accuracy, CI relationship mapping, and alignment with CSDM and ITIL standards.
• ServiceNow Platform Mastery: Subject matter expert across ITSM and ITOM modules, managing Service Catalog items, workflows, and platform enhancements.
• Discovery Service Mapping: Oversee ServiceNow Discovery, Service Mapping, credential management, and MID server administration to build a truly service-aware CMDB.
• Observability Event Integration: Configure integrations between ServiceNow and Dynatrace for automated event management and incident workflows.
• Cross-Functional Team Collaboration: Partner with enterprise architecture, cyber security, and service delivery teams to drive CMDB adoption and data health reporting.

Skills

ServiceNow ITSM

CMDB

ITOM

CSDM

Discovery

Service Mapping

Dynatrace

Observability

Stakeholder management

Tools

MID server

REST/SOAP API

JavaScript

Job description

Endeavour Group is seeking a Configuration Management Lead to own CMDB governance within ServiceNow, ensuring data accuracy, CI relationships, and alignment with ITIL/CSDM. You will drive ITSM/ITOM maturity and integrate with Dynatrace for observability.

This role partners with enterprise architecture, cyber security, and service delivery to enable automated incident workflows, service mapping, and scalable CMDB evolution across our Australia-wide enterprise.