Configuration Management Lead

Tasmania; Sydney; Hybrid; AUD 190,000 - 230,000; Full time

Benefits offered by this job

Hybrid work arrangement

Employee discounts across Endeavour/AL

Wellbeing programs

Learning & development opportunities

Job summary

Endeavour Group is seeking an experienced Configuration Management Lead to own CMDB governance within ServiceNow, driving ITSM/ITOM maturity and integration with observability tools. You will lead data health, CI relationships, and process improvements across a large enterprise.

Hybrid work model with Sydney or Melbourne options. The role focuses on CMDB accuracy, ITOM roadmap execution and service‑aware data for automated incident workflows.

Qualifications

• 8+ years hands-on experience administering or managing ServiceNow ITSM/ITOM/CMDB/CSDM structures.
• ITIL (v3 or ITIL4) certifications and formal ServiceNow credentials (e.g., CIS-ITSM, CIS-Discovery, ITOM Implementation Specialist) highly regarded.

Responsibilities

• Govern CMDB governance, data accuracy and CI relationship mapping aligned with ITIL standards.
• Serve as ServiceNow SME across ITSM/ITOM modules, manage Service Catalog items, workflows and platform enhancements.
• Oversee Discovery, Service Mapping, credential management and MID server administration for a service-aware CMDB.
• Configure integrations between ServiceNow and external monitoring tools (e.g., Dynatrace) for automated event and incident workflows.
• Collaborate with enterprise architecture, cyber security and service delivery to drive CMDB adoption and data health reporting.

Skills

ServiceNow administration

ITSM/ITOM/CMDB

CSDM framework

ITIL certifications

Data governance

Stakeholder management

Discovery & Service Mapping

Tools

ServiceNow

Job description

Job Description

As the Configuration Management Lead, you will take full ownership of the governance, accuracy, and integrity of our Configuration Management Database (CMDB) and supporting processes within the ServiceNow platform. Reporting to the Senior Manager - Service Management, you will act as the technical subject matter expert driving the maturity of our ITSM, ITOM and Event Management capabilities, including Discovery and Service Mapping. This vital role bridges technology and business outcomes by ensuring configuration data is reliable, integrated with observability tools like Dynatrace, and optimised to enable seamless decision‑making, incident resolution, and automation across our enterprise environment.

• Love what you do and leave your mark
• Hybrid ways of working - Sydney or Melbourne location
• Strategic Enterprise Influence: Own and elevate the ServiceNow CMDB Event integration and ITOM roadmap within a dynamic, large-scale technology ecosystem.
• Modern Integration Ecosystem: Drive automation and observability by connecting ServiceNow with modern enterprise cloud tools and monitoring platforms.

Sounds good? Read on.

Here is a taster of what you can expect in this role:

• CMDB Governance Leadership: Establish and maintain robust configuration management frameworks, ensuring CMDB data accuracy, CI relationship mapping, and alignment with CSDM and ITIL standards.
• ServiceNow Platform Mastery: Serve as the subject matter expert across ServiceNow ITSM and ITOM modules, managing Service Catalog items, workflows, and platform enhancements.
• Discovery Service Mapping: Oversee ServiceNow Discovery, Service Mapping, credential management, and MID server administration to build a truly service‑aware CMDB.
• Observability Event Integration: Configure seamless integrations between ServiceNow and external monitoring tools like Dynatrace, establishing automated event management and incident workflows.
• Cross-Functional Team Collaboration: Partner with enterprise architecture, cyber security, and service delivery teams to drive CMDB adoption, data health reporting, and continuous process improvement.

About the Employer

Let's create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!, With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

About the Candidate

Now let’s talk about you:

• Extensive Platform Experience: 8+ years of hands‑on experience administering or managing ServiceNow, with a core focus on ITSM, ITOM, CMDB, and CSDM structures.
• Certified Industry Qualifications: Relevant ITIL (v3 or ITIL4) certifications alongside formal ServiceNow credentials (e.g., CIS-ITSM, CIS-Discovery, or ITOM Implementation Specialist) highly regarded.
• Data Governance Capability: Proven ability to establish reconciliation controls, build health dashboards, and manage enhancement backlogs effectively.
• Stakeholder Engagement Focus: Excellent communication and relationship management skills with a proven track record of collaborating across complex enterprise environments.

Work Environment

• We offer hybrid ways of working
• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you’ll also enjoy discounts at Woolies supermarkets and BIG W
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here, National