Senior ServiceNow CMDB & ITOM Lead – Hybrid

endeavour group careers; Sydney; Hybrid; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Hybrid work

Discount card for Endeavour brands

Health & wellbeing programs

Learning & development

Company discounts

Job summary

Endeavour Group in Australia is seeking a Configuration Management Lead to own CMDB governance within the ServiceNow platform, driving ITSM, ITOM, and Event Management maturity. You will ensure data accuracy, CI relationship mapping, and alignment with ITIL/CSDM, while integrating observability with tools like Dynatrace.

This hybrid role supports Sydney or Melbourne, reports to the Senior Manager – Service Management, and partners with enterprise teams to advance CMDB adoption and data health

Qualifications

• 8+ years of hands-on experience administering or managing ServiceNow, with a core focus on ITSM, ITOM, CMDB, and CSDM structures.
• Relevant ITIL (v3 or ITIL4) certifications alongside formal ServiceNow credentials (e.g., CIS-ITSM, CIS-Discovery, or ITOM Implementation Specialist) highly regarded.
• Proven ability to establish reconciliation controls, build health dashboards, and manage enhancement backlogs effectively.
• Excellent communication and relationship management skills with a track record of collaboration across complex enterprise environments.

Responsibilities

• CMDB Governance Leadership: Establish and maintain robust configuration management frameworks ensuring data accuracy and CI relationship mapping.
• ServiceNow Platform Mastery: Manage ITSM/ITOM modules, including service catalog items and workflows.
• Discovery Service Mapping: Oversee Discovery, Service Mapping, credential management, and MID server administration.
• Observability Event Integration: Configure integrations between ServiceNow and external monitoring tools like Dynatrace for automated event management.
• Cross-Functional Team Collaboration: Partner with enterprise architecture, cyber security, and service delivery teams to drive CMDB adoption and data health.

Skills

ServiceNow ITSM/ITOM

CMDB

ITIL

CSDM

Discovery

Service Mapping

Observability

Stakeholder engagement

Tools

ServiceNow

Dynatrace

MID Server

CIS-ITSM

CIS-Discovery

ITOM

Job description

Endeavour Group in Australia is seeking a Configuration Management Lead to own CMDB governance within the ServiceNow platform, driving ITSM, ITOM, and Event Management maturity. You will ensure data accuracy, CI relationship mapping, and alignment with ITIL/CSDM, while integrating observability with tools like Dynatrace.

This hybrid role supports Sydney or Melbourne, reports to the Senior Manager – Service Management, and partners with enterprise teams to advance CMDB adoption and data health