ServiceNow ITOM Consultant: Discovery, Mapping & CMDB

Everi Pty; City of Melbourne; Hybrid; AUD 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

Flexible Work Arrangements

Zusammenfassung

Accenture seeks a skilled ServiceNow ITOM Consultant to lead design, development and implementation of IT Operations Management solutions on the ServiceNow platform.

You will automate and enhance visibility into infrastructure, services and dependencies using Discovery, Service Mapping, Event Management and CMDB, while collaborating with stakeholders to meet business objectives and mentor teams.

Qualifikationen

• 3+ years hands-on experience implementing ServiceNow ITOM modules.
• Strong expertise in Discovery, Service Mapping and Event Management.
• Solid understanding of network, infrastructure, cloud (AWS, Azure, GCP) and hybrid environments.
• Experience with MID Server configuration and troubleshooting.
• Proficiency in JavaScript, ServiceNow scripting APIs, and Flow Designer.
• ServiceNow CSA certification required or in progress; CIS-ITOM preferred.

Aufgaben

• Lead design, development and implementation of ITOM solutions on the ServiceNow platform.
• Configure and maintain ITOM modules: Discovery, Service Mapping, Event Management, Orchestration and CMDB.
• Collaborate with stakeholders to gather requirements and align ITOM with business objectives.
• Provide knowledge transfer and mentorship to clients or internal teams.
• Support upgrades, patching and testing of ITOM applications.

Kenntnisse

Discovery

Service Mapping

Event Management

JavaScript

Flow Designer

Scripting APIs

CSA

ITOM

Client-facing

Ausbildung

CSA – ServiceNow

CIS-ITOM

Tools

MID Server

Integrations

Jobbeschreibung

Accenture seeks a skilled ServiceNow ITOM Consultant to lead design, development and implementation of IT Operations Management solutions on the ServiceNow platform.

You will automate and enhance visibility into infrastructure, services and dependencies using Discovery, Service Mapping, Event Management and CMDB, while collaborating with stakeholders to meet business objectives and mentor teams.