Service Support Manager | Flexible Hours | Regional NSW

NSW Department of Communities and Justice; Lismore; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work environment

Autonomous work setup

Training and development

Health & wellbeing programs

Job summary

NSW Department of Communities and Justice is seeking a Service Support Manager to lead a team providing administrative support to staff and Community Services clients across multiple Customer Service Centres. The role includes planning, managing, monitoring and reporting on admin and site management functions, and hands-on delivery of key duties to ensure efficient frontline services.

You will supervise staff, drive client-focused and high-quality service delivery, and work in a flexible,

Qualifications

• Experience leading a team delivering services to vulnerable clients.
• Strong organisational and time-management skills.
• Ability to work independently and with teams.

Responsibilities

• Supervise a team delivering frontline administrative and site management services.
• Plan, manage, monitor and report on CSC administrative functions.
• Ensure high quality client-focused service delivery across DCJ CSCs.

Skills

Team leadership

High-pressure work

Client-focused service

Time management

Organisational skills

Job description

NSW Department of Communities and Justice is seeking a Service Support Manager to lead a team providing administrative support to staff and Community Services clients across multiple Customer Service Centres. The role includes planning, managing, monitoring and reporting on admin and site management functions, and hands-on delivery of key duties to ensure efficient frontline services.

You will supervise staff, drive client-focused and high-quality service delivery, and work in a flexible,