Service Support Manager

NSW Department of Communities and Justice; Edgeroi; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible working hours

35-hour week

Flex leave

Job summary

NSW Department of Communities and Justice is seeking a Service Support Manager to lead a team delivering administration and site management services across Customer Service Centres. You will supervise frontline operations, plan and report on administrative functions, and ensure efficient, client-focused service delivery.

This role offers a Grade 5/6 level salary ($102,936 - $113,579 p.a.) with superannuation, annual leave loading and flexible work practices, including a 35-hour week.

Qualifications

• Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
• High level of organisation skills and time management.
• Ability to work under pressure and meet deadlines.
• Positive attitude with the ability to work independently and collaboratively.
• Developing team capabilities whilst supporting a culture of integrity and professionalism.
• Working through challenges with flexibility and solution focused outcomes.

Responsibilities

• Supervise and lead a team providing administration support to staff and clients.
• Plan, manage, monitor and report on administrative and site management functions of the CSCs.
• Directly undertake some administrative duties.
• Ensure client-focused, high-quality service delivery across DCJ Customer Service Centres.

Skills

Team leadership

Time management

Resilience under pressure

Independent & collaborative

Staff development

Problem solving

Job description

Talent Pool Creation

Locations: Tweed Heads, Lismore, Ballina, Grafton, Coffs Harbour, Kempsey, Port Macquarie, Armidale, Tamworth, Glen Innes-Inverell, Moree-Narrabri

Grade 5/6, $102,936 - $113,579 p.a. + superannuation and annual leave loading

Flexible work practices including flexible working hours, 35-hour week and flex leave

Your role

The Service Support Manager supervises and leads a team of staff that provide administration support to staff and Community Services clients. The Service Support Manager will plan, manage, monitor and report on the administrative and site management functions of the Customer Service Centres CSC(s) and directly undertake some administrative functions, in addition to other duties.

You will supervise a team in the provision of efficient, effective frontline, administrative and site management services. A major aspect of your role is to ensure client focused and consistent high quality service delivery across DCJ Customer Service Centres.

What We’re Looking For

• Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
• High level of organisation skills and time management.
• High level ability to work under pressure and meet deadlines.
• A positive attitude with the ability to work independently and collaboratively.
• Developing team capabilities whilst supporting a culture of integrity and professionalism.
• Working through challenges with flexibility and solution focused outcomes.

Appointments are subject to reference checks and the following pre-employment checks:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download The Role Description

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, we do not require you to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career.
• Flexible, autonomous work environment.
• Competitive pay and conditions.
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close - 11:59pm, Sunday, 25 October 2026.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Kate Moar on [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

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Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.