Manager, Client Services — Community & Family Programs

NSW Department of Communities and Justice; Armidale; On-site; AUD 150,000 - 173,000; Full time

Benefits offered by this job

Flexible work hours

Training and development

Health & wellbeing programs

Competitive pay

Job summary

The NSW Department of Communities and Justice is seeking a senior leader to guide a Community Service Centre operations in regional NSW. You will provide strategic leadership, manage staff, and represent the Agency in the local community to deliver trusted services for children, young people and families.

You will drive change, monitor performance, and build partnerships across public, private and community sectors while promoting inclusive practices and Aboriginal family engagement.

Qualifications

• Tertiary qualification in social work, social/Behavioural Science, Welfare or related discipline with ongoing professional development
• Valid driver’s license and willingness to travel
• Commitment to working with children, families and Aboriginal communities

Responsibilities

• Provide strategic leadership and management in all areas of the program area and be the senior representative of the Agency in the local community that your program area serves.
• Responsible for the delivery of the Agency’s core functions and services to vulnerable children, young people and their families.
• Responsible for providing leadership and direction as well as ensuring the professionalism and performance of professional and administrative staff within the program area.
• Be proactive in providing leadership to facilitate the implementation of agreed change at the front line in a way that aligns operational activities with the corporate and strategic directions of the Agency.
• Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues.
• Build and monitor a workplace culture that values fair and inclusive practices and diversity principles.
• Promote and manage alliances within the organisation and across the public, private and community sectors.
• Initiate and develop partnerships with customers to define and evaluate service performance outcomes.
• Have a strong commitment to leading practice with Aboriginal families and being able to identify and resolve issues specific to the Aboriginal community and their families.
• Work through issues, weigh up alternatives and identify the most effective solutions.
• Identify resource needs and ensure goals are achieved within budget and deadlines
• Develop team/unit plans that take into account team capability, strengths and opportunities for development.
• Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way.

Skills

Leadership

Strategic planning

Staff management

Stakeholder engagement

Education

Tertiary qualification in social work or related discipline

Job description

The NSW Department of Communities and Justice is seeking a senior leader to guide a Community Service Centre operations in regional NSW. You will provide strategic leadership, manage staff, and represent the Agency in the local community to deliver trusted services for children, young people and families.

You will drive change, monitor performance, and build partnerships across public, private and community sectors while promoting inclusive practices and Aboriginal family engagement.