Service Supervisor: Move Off the Tools into Leadership

Rdo Equipment; Sydney; Presencial; AUD 90.000 - 110.000; Jornada completa

Descripción de la vacante

RDO Equipment in Sydney is seeking a Service Supervisor to lead the workshop team, ensure exceptional customer service, and coordinate day-to-day operations of a busy service department.

You don’t necessarily need to be an experienced supervisor; with a strong technical background and leadership potential, you could move into a leadership role and help train technicians and support staff while maintaining high safety and quality standards.

Formación

• Strong mechanical/technical background required or preferred.
• Experience with diagnostics, electrical, hydraulic and mechanical repairs.
• Excellent customer service and communication skills.
• Ability to lead, guide and develop a workshop team and coordinate activities.

Responsabilidades

• Provide excellent customer service and advise customers over the phone.
• Monitor and manage daily workshop workflow ensuring safety and quality.
• Assign jobs to Service Technicians and support team members.
• Schedule and conduct in-house training for technicians and apprentices.
• Maintain product knowledge and liaise with Parts Department as required.
• Assist with management and resolution of customer concerns and disputes.
• Support timely completion of warranty claims and WIP requirements.
• Review repair work before equipment is released to customers for quality checks.
• Drive a strong safety culture and lead by example in the workshop.

Conocimientos

Mechanical background

Leadership

Diagnostics knowledge

Electrical & hydraulic repairs

Customer service

Team coordination

Organizational skills

Problem-solving

Driver's licence

High-risk licences

Educación

Mechanical Trade Certificate (preferred)

Descripción del empleo

RDO Equipment in Sydney is seeking a Service Supervisor to lead the workshop team, ensure exceptional customer service, and coordinate day-to-day operations of a busy service department.

You don’t necessarily need to be an experienced supervisor; with a strong technical background and leadership potential, you could move into a leadership role and help train technicians and support staff while maintaining high safety and quality standards.