Service advisor/ coordinator

Outrite Hire and Sales; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Immediate start

Monday to Friday

Work alongside an experienced Service/

Stable position within growing hire

Diverse equipment and day-to-day work

Job summary

Outrite Hire & Sales, based in Eastern Creek NSW, is seeking a proactive Service Coordinator to manage scheduling, bookings, and coordination of service jobs for our equipment fleet. You will liaise with customers, suppliers, and technicians to ensure timely repairs and servicing, while maintaining accurate job records.

Join a busy workshop environment with a supportive team, Monday to Friday, and immediate start for the right candidate who can priorities urgent breakdowns and provide reliable

Qualifications

• Strong organisational skills and ability to manage multiple service jobs.
• Experience coordinating servicing, repairs and technician bookings.
• Comfortable using service/job management systems and maintaining accurate paperwork.

Responsibilities

• Schedule and coordinate planned servicing and repairs.
• Book technicians and allocate workshop and field service jobs.
• Monitor service jobs from start to finish and update statuses.

Skills

Communication

Organisation

Customer service

Time management

Problem solving

Detail orientation

Team player

Phone etiquette

Independence

Tools

Service management software

Job description

Outrite Hire and Sales – Eastern Creek NSW

Key responsibilities

• Scheduling and coordinating planned servicing and repairs
• Booking technicians and allocating workshop and field service jobs
• Monitoring service jobs from start to completion
• Opening, updating and closing service jobs
• Following up outstanding repairs and breakdowns
• Ordering parts and tracking deliveries
• Liaising with suppliers and parts departments
• Communicating with customers regarding repairs, servicing and machine availability
• Preparing and following up quotes
• Ensuring service paperwork and job information is completed correctly

About you

• Highly organised and able to manage multiple jobs at once
• Confident communicating with customers, suppliers and technicians
• Reliable, punctual and able to work independently
• Computer literate and comfortable using service/job management systems
• Good at following jobs through from booking parts repair paperwork completion
• Able to prioritise urgent breakdowns and scheduled servicing
• Strong attention to detail
• Proactive and not afraid to pick up the phone and chase things up
• Comfortable working in a busy workshop environment
• A team player with a positive attitude

About us

Outrite Hire & Sales is an equipment hire company servicing customers across Sydney and beyond. Our fleet includes scissor lifts, boom lifts, telehandlers, forklifts, vehicles and other access equipment. We pride ourselves on providing reliable equipment and responsive service to our customers. As our fleet and customer base continue to grow, we are looking for the right person to help strengthen our service department.

• Immediate start
• Monday to Friday
• Work alongside an experienced Service Manager and workshop team
• Stable position within a growing hire company
• Variety of equipment and day-to-day work