Workshop Supervisor

RDO Equipment; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

RDO Equipment in Sydney is seeking an experienced Workshop Supervisor to lead the day-to-day operations of the workshop. You will nurture a high-performing team, ensure exceptional customer service, and maintain safety and quality standards while coordinating workflow with Service Technicians and apprentices.

You will be responsible for scheduling training, maintaining product knowledge, and supporting warranty and WIP processes.

Qualifications

• Strong supervisory or management experience in a workshop setting.
• Experience with engine overhauls and major repairs including electrical, hydraulic and diagnostics.
• Excellent customer service and communication skills.
• Organised and methodical approach to work.
• A current and valid driver's licence; high-risk work tickets/licences are valued.

Responsibilities

• Providing excellent customer service, seeking customer feedback, and offering advice to customers over the phone
• Monitoring and managing daily workshop workflow while ensuring compliance with company procedures and standards
• Assigning jobs to Service Technicians and supporting team members with performance, development, and day-to-day operational matters
• Scheduling and conducting in-house training for Service Technicians and apprentices
• Maintaining product knowledge and liaising with the Parts Department as required
• Assisting with the management and resolution of customer concerns and disputes in conjunction with the Service Manager
• Supporting the timely completion of warranty claims and work-in-progress (WIP) requirements
• Reviewing repair work before equipment is released to customers to ensure quality standards are met
• Driving a strong safety culture and leading by example within the workshop

Skills

Leadership

Customer service

Communication

Organisational skills

Problem solving

Driver's license

High-risk work licences

Education

Mechanical Trade Certificate

Job description

Power Progress. Partner with Producers. Grow Your Career at RDO Equipment.

At RDO Equipment, we're not just about machines, we're about people, progress, and purpose. Whether you're leading a team in the workshop, supporting technicians, or working closely with customers, your work helps power the industries that build and feed Australia.

We're looking for an experienced and motivated Workshop Supervisor (Known internally as a Service Supervisor) to join our Sydney branch. This is an exciting opportunity for a hands on leader who is passionate about developing people, building strong customer relationships, and driving workshop performance.

Why RDO Equipment?

Work with people who connect, collaborate, and make an impact together

Real career pathways and leadership development opportunities

Work with the leading equipment brand Vermeer

Access to the latest diagnostic technology and equipment in a clean, safe, and well equipped workshop

Be part of a business that celebrates wins, supports one another, and builds careers that matter

About the Role

Reporting to the Service Manager, you will play a key leadership role in the day-to-day operation of the workshop, ensuring exceptional customer service, efficient workflow management, and a safe, productive working environment.

Key Responsibilities

Providing excellent customer service, seeking customer feedback, and offering advice to customers over the phone

Monitoring and managing daily workshop workflow while ensuring compliance with company procedures and standards

Assigning jobs to Service Technicians and supporting team members with performance, development, and day-to-day operational matters

Scheduling and conducting in-house training for Service Technicians and apprentices

Maintaining product knowledge and liaising with the Parts Department as required

Assisting with the management and resolution of customer concerns and disputes in conjunction with the Service Manager

Supporting the timely completion of warranty claims and work-in-progress (WIP) requirements

Reviewing repair work before equipment is released to customers to ensure quality standards are met

Driving a strong safety culture and leading by example within the workshop

About You

To be successful in this role, you will bring:

Strong supervisory or management experience with the ability to lead, mentor, and develop a high-performing team

A Mechanical Trade Certificate (preferred but not essential)

Experience with engine overhauls and major repairs, including electrical, hydraulic, and diagnostic troubleshooting

Excellent customer service and communication skills

Strong organisational and problem solving abilities

A mature attitude and a logical, methodical approach to your work

A current and valid driver's licence

High-risk work tickets and/or licences will be highly regarded

Who is RDO?

RDO Equipment proudly represents Vermeer Corporation's range of Construction and Environmental equipment across Australia. Continuing a 60-year Australian legacy of innovation and partnership with industry, we provide specialist sales, service and parts support to customers across construction, environmental resource management, civil infrastructure, utilities, recycling and related industries.

Ready to Make Your Mark?

Ready to build what matters, lead a passionate team, and grow your career with an industry leader?