Service Scheduler & Field Ops Coordinator

dormakaba; Sunshine Coast Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discounted Health Insurance

ABC values awards

Wellbeing Committee

WhereFit membership

Job summary

dormakaba is seeking a highly organised Service Scheduler to support our field service operations on the Sunshine Coast. You will coordinate technician schedules, manage parts and stock, and act as a key contact for customers and technicians.

This role suits someone who thrives in a fast-paced environment, enjoys problem solving, and can handle competing priorities while maintaining high customer service standards.

Qualifications

• Strong customer service and stakeholder communication skills.
• Intermediate to advanced Microsoft Excel skills.
• Ability to prioritise workloads and manage competing demands in a fast-paced environment.
• High attention to detail and strong organisational skills.

Responsibilities

• Schedule and coordinate service technicians and subcontractors across daily service activities.
• Manage customer communication including ETA updates, attendance notifications and scheduling changes.
• Prioritise urgent, safety-related and customer-critical work orders.
• Support Field Managers with administrative coordination and reporting activities.
• Monitor work order progress and maintain accurate updates within service management systems.

Skills

Customer service

Stakeholder communication

Excel

Prioritisation

Attention to detail

Organisation

Tools

Salesforce

CRM systems

Workforce management systems

Job description

dormakaba is seeking a highly organised Service Scheduler to support our field service operations on the Sunshine Coast. You will coordinate technician schedules, manage parts and stock, and act as a key contact for customers and technicians.

This role suits someone who thrives in a fast-paced environment, enjoys problem solving, and can handle competing priorities while maintaining high customer service standards.